topic Re: Connection to network keeps dro in Other Help

Connection to network keeps droppin

silkeypete — Sat, 30 Apr 2016 10:10:57 GMT

Recently my one plus one keeps dropping connection to network.
It cycles from H+ to H to no bars.
I got a new sim.because the old one seemed to be scratched, but that hasn't helped.
I have also tried the sim in another phone, and it has worked OK.
Is there any settings I should check to make a difference?

Re: Connection to network keeps dro

dalyer — Sat, 30 Apr 2016 12:49:55 GMT

Do your settings match the ones here?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

If they do and it still doesn't work then you'll probably need to contact 48 support

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Connection to network keeps dro

silkeypete — Sat, 30 Apr 2016 12:57:39 GMT

I'm using these settings

APN - 48months.liffeytelecom.com
MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS port: 8080
MCC: 272
MNC: 11
Authentication type: PAP
APN type: default,supl,mms

From this link
http://community.48months.ie/t5/Need-Help/Internet-Settings/m-p/78#M1
I changed the authentication to PAP this am so will see if this helps.

I thought the APN settings were just to do with data, not calls and texts. Am I wrong in this?

Re: Connection to network keeps dro

dalyer — Sat, 30 Apr 2016 13:01:52 GMT

Authentication type should be left blank in spite of what some instructions on the site say.
APN settings are just for data and mms so should not affect calls & texts.
Are you sure that you have roaming and data roaming enabled too?

Re: Connection to network keeps dro

silkeypete — Sat, 30 Apr 2016 13:10:19 GMT

Definitely have data roaming enabled, will check roaming and report back! Thanks.

Re: Connection to network keeps dro

dalyer — Sat, 30 Apr 2016 13:11:03 GMT

If the sim works OK in another phone but not your opo then either there's something not configured correctly or else there's a problem with the phone.
Could you try somebody else's sim from any network in you phone to see if it works?

Re: Connection to network keeps dro

dalyer — Sat, 30 Apr 2016 13:12:44 GMT

Also switch off, take the sim out, clean it gently, reinsert it making sure that it's seated securely, switch on and search for networks and connect to 48 again in case that helps.

Re: Connection to network keeps dro

silkeypete — Sat, 30 Apr 2016 13:30:25 GMT

Couldn't find an option for roaming, under network operators I have the option to chose automatically or select an operator. Not sure which to pick here

Re: Connection to network keeps dro

dalyer — Sat, 30 Apr 2016 13:32:34 GMT

Select an operator and choose 48.

Re: Connection to network keeps dro

dalyer — Sat, 30 Apr 2016 17:48:07 GMT

Any update?

Re: Connection to network keeps dro

silkeypete — Sun, 01 May 2016 11:37:45 GMT

Didn't make any difference. Updated the software to marshmallow again and earl days, but seems to be OK.

Re: Connection to network keeps dro

dalyer — Sun, 01 May 2016 14:15:22 GMT

Odd - I don't really see why updating the Android system would make a difference?

Unless it somehow did some sort of reset/restore as part of the process?