topic Re: Can't text a number in Other Help

Can't text a number

claireod93 — Thu, 21 Apr 2016 09:14:56 GMT

I can't text 0872911621. I am able to ring them but my text message won't deliver to them. What can I do fix this?

Re: Can't text a number

dalyer — Thu, 21 Apr 2016 09:56:19 GMT

I presume it's not (inadvertently) blocked for sending texts on your phone?

Similarly I presume that your number is not blocked on the other person's phone for receiving texts?

The phone/messaging app may have a setting for this so check that first.

Do you get any error when you try to text or does it simply not send, or looks like it did but never arrives?

You may need to contact 48 support to get them to look into this for you:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Can't text a number

claireod93 — Thu, 21 Apr 2016 10:01:06 GMT

No they are not blocked and I am not blocked on their phone as I can receive their messages but they don't receive mine! On my phone it looks like it sent to them but they never receive it

Re: Can't text a number

dalyer — Thu, 21 Apr 2016 10:02:08 GMT

OK - you need to contact 48 support so.

Only they can look into this and hopefully sort it out.

Hope this helps.

Re: Can't text a number

dalyer — Thu, 21 Apr 2016 17:44:29 GMT

Were 48 support able to help you?