topic Re: no service in Other Help

no service

iuki — Wed, 06 Apr 2016 19:26:20 GMT

i can't pick up a 48 signal since few hours today. I tried change settings in my phone to manual operator selection, phone found 48, but when i selected it phone telling me "no network access". any ideas ?

Re: no service

dalyer — Wed, 06 Apr 2016 19:49:10 GMT

Did anything change on your phone - e.g. software update or settings changes?

What make and model of phone?

Try switching off, taking the SIM out, gently cleaning the SIM contacts, reinserting the SIM, switching on and manually searching for networks and connecting to 48.

If that doesn't help then post back and/or maybe contact 48 support:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: no service

iuki — Wed, 06 Apr 2016 19:54:18 GMT

no change on phone. Nokia 201. taking SIM out - done. still the same problem. contact 48 support - done

Re: no service

dalyer — Wed, 06 Apr 2016 19:55:56 GMT

Do you have access to another unlocked phone to try your sim in just to see if it's a sim problem?

Re: no service

jazz_01 — Wed, 06 Apr 2016 20:36:50 GMT

I am seeing the same as Iuki - I've done as described above, still not working. I don't have another phone to verify the sim.

Re: no service

dalyer — Wed, 06 Apr 2016 20:37:42 GMT

Where are you located?

Re: no service

jazz_01 — Wed, 06 Apr 2016 20:38:58 GMT

Im in West Cork, Crookstown area

Re: no service

dalyer — Wed, 06 Apr 2016 20:40:56 GMT

OK maybe there's a 48 or Three outage in the south west or something.
Best to contact 48 support and ask them:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: no service

jazz_01 — Wed, 06 Apr 2016 20:43:03 GMT

thanks for your help, appreciate the quick response - I have opened a support ticket with them ...

Re: no service

dalyer — Wed, 06 Apr 2016 20:44:40 GMT

OK hopefully they can explain/fix.
Hopefully before they knock off for the night at 10pm!
Post back if you get any info/update/resolution.

Re: no service

jazz_01 — Wed, 06 Apr 2016 20:49:12 GMT

Thought it was 9pm they finished off... but yes, will update once I get any update...

Re: no service

dalyer — Wed, 06 Apr 2016 20:54:44 GMT

You're correct. They do knock off at 9pm during the week.
My mistake.

http://community.48months.ie/t5/Most-Popular-Questions/Guide-on-how-to-get-help/td-p/50/jump-to/first-unread-message

Re: no service

dalyer — Wed, 06 Apr 2016 20:57:18 GMT

Not sure if this is of any use?

http://irishoutages.com/problems/3

Re: no service

iuki — Wed, 06 Apr 2016 20:59:46 GMT

My friend has the same problem like me and Jazz_01. We are in Limerick

Re: no service

iuki — Wed, 06 Apr 2016 21:03:24 GMT

@dalyer wrote:
Not sure if this is of any use?

http://irishoutages.com/problems/3

Three is working in my area

Re: no service

dalyer — Wed, 06 Apr 2016 21:03:56 GMT

Can only assume there's some localised 48/Three network problem so...
All I can suggest is that you contact 48 support if you haven't done so already.

Re: no service

dalyer — Thu, 07 Apr 2016 08:45:05 GMT

Any update on this problem?

Re: no service

jazz_01 — Thu, 07 Apr 2016 08:52:47 GMT

Still no resolution this morning - have been told by 48 support that there are "issues been seen in Cork", but nothing official as to what the issue is, etc..

Re: no service

dalyer — Thu, 07 Apr 2016 09:32:19 GMT

I see - that's a bummer alright...

Re: no service

jazz_01 — Thu, 07 Apr 2016 14:01:05 GMT

48 network seems to be back to normal now - texts / calls coming through for me now... anyone else still seeing issues, I'd recommend turning off the phone, give it a few mins & turn back on again...