topic Re: Internet not working in Other Help

Internet not working

feargal939 — Thu, 25 Jul 2013 11:48:19 GMT

Hi,

I joined 48 two weks, and internet has worked fine since, but since this morning it has not worked. Any ideas why not?

I've tried everything and turned it on/off 2 or 3 times.

Re: Internet not working

dalyer — Thu, 25 Jul 2013 12:10:41 GMT

What does your online account say about your membership status, expiry date and data allowance?

Re: Internet not working

feargal939 — Thu, 25 Jul 2013 16:02:24 GMT

Hi,

i have 12 gigabytes left. this does not solve my query.

Re: Internet not working

dalyer — Thu, 25 Jul 2013 12:50:33 GMT

@feargal939 wrote:
Hi,

im not stupid

Never said you were. But you never posted any details so it makes sense to start with the basics. However since you're so rude you can sort your own problem out without help from me. FFS! 😐

Re: Internet not working

Anon — Thu, 25 Jul 2013 13:37:46 GMT

Having this problem as well since this morning. Dublin City. Anyone else?

Re: Internet not working

dalyer — Thu, 25 Jul 2013 13:46:03 GMT

Working fine for me right now in D7/1 on EDGE:2 (2G) and HSDPA:9 (3G).

Re: Internet not working

Anon — Thu, 25 Jul 2013 17:24:03 GMT

Just tried my SIM card in my friend's unlocked phone using the 48 APN details. Not working with that either. Full strength HSDPA or HSPA+ signal on both phones, but no connectivity. Still have loads of data left and all that, so there shouldn't be an issue.

Support site seems to be down too

Re: Internet not working

dalyer — Thu, 25 Jul 2013 18:05:32 GMT

Support links are working OK for me:

http://help.48months.ie/requests/new

http://help.48months.ie/anonymous_requests/new

support@48months.zendesk.com

Hope this helps.

Re: Internet not working

Anon — Thu, 25 Jul 2013 18:26:42 GMT

Odd. I'm still getting the below error:

Oops! You got an error!

Sorry! Not possible to log into the support site. Try again later or contact an agent

Re: Internet not working

dalyer — Thu, 25 Jul 2013 18:32:18 GMT

Works fine for me. I went as far as to submit a dummy test request and it went through OK.

Can you clear 48 cookies or try another browser maybe?

In any case the email address above can be used as an alternative to the web links.

Hope this helps.

Re: Internet not working

wa11e — Thu, 25 Jul 2013 19:17:49 GMT

My net is still down ,despite having 2.5 gb left...Any solution

Re: Internet not working

dalyer — Thu, 25 Jul 2013 19:22:15 GMT

A few people are reporting problems. Best bet might be to log a support request. See above for the relevant links.

Hope this helps.

Re: Internet not working

Anon — Fri, 26 Jul 2013 18:37:08 GMT

My internet is not working from today's morning.... Please do something for me! i need internet every single moment....

Re: Internet not working

dalyer — Fri, 26 Jul 2013 21:44:22 GMT

You'll probably need to log a support request as mentioned above to get 48 to help you.

Hope this helps.