topic Re: Imesg problems in Other Help

Imesg problems

shardylan01 — Wed, 06 Apr 2016 16:55:45 GMT

For about 2 weeks now I've had waiting on activation & I can't seem to receive or send iMessages .Have been onto Apple who are blaming everyone and anyone and are being no help
I've tried resetting and factory restore and still no joy .Anyone any idea ?

Re: Imesg problems

dalyer — Wed, 06 Apr 2016 17:24:40 GMT

Apple and their stupid activation system strikes again - one of the most common sources of problems for iPhone users here (and presumably on other networks too...). 😐

Have you had any cash credit on your account over that time?

Apple iPhone/iMessage/FaceTime activation can involve the automatic sending of a UK SMS message which on 48 costs 25c charged from your cash credit balance.

If you don't have cash credit on your account then the process will not be able to send this SMS message.

If that doesn't help then try an iTunes sync as that sometimes does it.

Hope this helps.

Re: Imesg problems

shardylan01 — Wed, 06 Apr 2016 17:45:16 GMT

Thanks for the reply .I don't know to be honest .I've had 48 for about 2 years and never had an issue until the past few weeks .
I had no idea about this 25c activation (I have no cred in my a/c ) Do I need to add money ?

Re: Imesg problems

dalyer — Wed, 06 Apr 2016 18:03:19 GMT

Yes you should put some cash credit on your account (€1 is the minimum topup amount) and then power off and on again and then wait and see if it activates.

As I mentioned this is down to Apple and their stupid activation mechanism.

No other phones require this palaver.

Hope this helps.

Re: Imesg problems

shardylan01 — Wed, 06 Apr 2016 18:03:33 GMT

Have added money to my a/c and will reset see if that helps

Re: Imesg problems

dalyer — Wed, 06 Apr 2016 18:07:31 GMT

Bear in mind that activation may not be immediate.

I don't know if you eventually get an indication that activation has taken place.

Up to now were you getting any message that activation had NOT happened?

Re: Imesg problems

shardylan01 — Wed, 06 Apr 2016 18:10:07 GMT

Thank you so much it appears that has done it .I had no clue about any of this .Its a bit ridiculous

Re: Imesg problems

dalyer — Wed, 06 Apr 2016 18:28:20 GMT

Great - glad it got sorted.

Yes - for reasons known only to Apple they insist on this palaver on certain networks.

No idea why and no other phone manufacturer requires it.

Re: Imesg problems

shardylan01 — Wed, 06 Apr 2016 18:54:54 GMT

Wonder why it only started now ? Glad you knew and were able to help

Re: Imesg problems

dalyer — Wed, 06 Apr 2016 19:10:27 GMT

You mean iMessage was working OK before but just stopped working in the last 2 weeks?

If so did you do an iOS update or something?

Activation is usually a once off process but maybe some or all iOS updates reset things and it's required again.

Pity Apple couldn't have been a bit more helpful.

You're not the first to report that their "geniuses" gave useless advice... 😐

Re: Imesg problems

shardylan01 — Wed, 06 Apr 2016 19:25:54 GMT

Yeah I never had this problem until recently .Posdible update (not sure) but it just started that my husband wasn't getting imesgs from me .
Yeh when I tried to get support they wanted €28 for a call but I was on Twitter all day and they had just scheduled a call (free) when I tried what you suggested

Re: Imesg problems

dalyer — Wed, 06 Apr 2016 19:45:43 GMT

€28 for a support call?
Sounds like a complete ripoff to me.
Glad you got it sorted without having to pay for that.

Re: Imesg problems

shardylan01 — Wed, 06 Apr 2016 20:32:58 GMT

Yep that's what they charge of your phone is out of warranty .The call from Twitter was free ,I wouldn't be paying them for a call .Thanks again