topic Re: payment taken twice in Other Help

payment taken twice

trijack31 — Sun, 03 Apr 2016 14:59:29 GMT

Hi I topped up the other day and have just checked my bank a/c to see it has been taken twice

Re: payment taken twice

dalyer — Sun, 03 Apr 2016 15:47:48 GMT

This can happen when somebody inadvertently buys two topups/memberships/add-ons when they only meant to do it once.

What does your My History page say about recent payments/purchases?

http://www.48months.ie/my-48/my-history

If the My History page says that there was only one payment/purchase but your bank says that there were two then you need to get onto 48 support to get them to investigate and sort it out.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: payment taken twice

dalyer — Sun, 03 Apr 2016 22:06:42 GMT

Did that help at all?

Re: payment taken twice

trijack31 — Mon, 04 Apr 2016 14:42:06 GMT

Hey it says there was only 1 purchased thanks for the link

Re: payment taken twice

dalyer — Mon, 04 Apr 2016 15:10:47 GMT

@trijack31 wrote:
Hey it says there was only 1 purchased thanks for the link

But you were charged twice on your card/bank account?

That's odd and something that you need to contact 48 support about to get this sorted:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.