topic Keeping number in Other Help

Keeping number

Anon — Thu, 25 Jul 2013 16:39:54 GMT

I've registered my new 48 sim card and my phone is unlocked but still haven't received a text with a security code. Any suggestions??

Re: Keeping number

dalyer — Thu, 25 Jul 2013 17:17:37 GMT

The security code text is sent to your old number/SIM/operator network. You need to leave the old SIM in the phone until you receive it. Don't insert the 48 SIM until this step is complete. Does that help?

Re: Keeping number

Anon — Thu, 25 Jul 2013 17:51:04 GMT

Old sim card is still in and haven't received the text

Re: Keeping number

dalyer — Thu, 25 Jul 2013 17:59:03 GMT

OK - assuming you entered the correct phone number, network and bill type info then there must be something wrong that will need you to log a support request to get 48 to look into it for you:

http://help.48months.ie/requests/new

Hope this helps.