topic Re: HYC desire x in Other Help

HYC desire x

janegarbutt — Mon, 28 Mar 2016 12:39:26 GMT

Trying to get internet but in settings - under wireless and networks - more - it does NOT have access point - only usage,VPN and mobile network sharing - under mobile network sharing it only has wifi, sub and Bluetooth ??? Has me baffled - can't find anywhere for APN?? Help

Re: HYC desire x

dalyer — Mon, 28 Mar 2016 15:40:56 GMT

Sometimes the APN option doesn't appear if the sim is not recognised or working.
Is everything else working - calls, texts etc.?

Re: HYC desire x

janegarbutt — Mon, 28 Mar 2016 18:39:14 GMT

Hi - yes all calls and texts are fine 😔

Re: HYC desire x

dalyer — Mon, 28 Mar 2016 20:15:12 GMT

Do these instructions help?

http://www.htc.com/sea/support/htc-desire-x/howto/292466.html

If so then use these settings:

http://community.48months.ie/t5/Need-Help/internet-on-my-phone/m-p/31369#M10212

Hope this helps.

Re: HYC desire x

janegarbutt — Mon, 28 Mar 2016 21:02:07 GMT

Thanks - followed instructions but I have still no option to get at 'access points' And therefore can't proceed 😞

Re: HYC desire x

dalyer — Mon, 28 Mar 2016 21:05:09 GMT

Seems very odd to me.
Can't think of anything else.
Maybe try 48 support even if it sounds more like a phone issue than a network issue.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: HYC desire x

dalyer — Mon, 28 Mar 2016 21:07:39 GMT

Is this of any relevance even if it refers to a different model?

http://forum.xda-developers.com/verizon-htc-one/help/add-edit-apn-settings-help-t2956819

Re: HYC desire x

dalyer — Mon, 28 Mar 2016 21:10:09 GMT

This might be a red herring but...
Was the phone originally locked to another network?
If so how was it unlocked?

Re: HYC desire x

janegarbutt — Mon, 28 Mar 2016 22:03:53 GMT

Sorted 😀 Downloaded an APN settings app from play store and it gave me the opportunity to add an APN so I was at last able to put in all the 48 details and sort it 👌 Thanks so much for your help.

Re: HYC desire x

dalyer — Mon, 28 Mar 2016 22:13:04 GMT

Great. Glad you got sorted.
Still odd that the phone itself didn't give the option to configure the settings.
Just curious, which app did you use?

Re: HYC desire x

janegarbutt — Mon, 28 Mar 2016 22:31:56 GMT

I had to hotspot from another phone and downloaded 'APN settings' app blue icon with two arrows - it opened up a Add APN Page on the phone which allowed me to input the settings. Originally The phone wud hav been locked to a previous network and that may have been the issue - the sp wud have unlocked it. Delighted it's sorted 😊

Re: HYC desire x

dalyer — Tue, 29 Mar 2016 08:33:51 GMT

I see that alright.
Seems odd that it can get to the APN configuration screen but the phone user interface can't.
Obviously the option is there somewhere even if it's not accessible from the normal interface.