topic Re: No network available in Other Help

No network available

seanjkelleher — Fri, 11 Dec 2015 15:50:07 GMT

Hi there
About two hours ago my network disappeared. I currently have no service and can't make a call.
Can u please advise.
Thx Sean.

Re: No network available

dalyer — Fri, 11 Dec 2015 15:54:49 GMT

What happens if you switch off, on again and manually search for networks?

Can you see and connect to 48?

Has anything changed on the phone - e.g. software update, settings changes?

Is it an iPhone? If so could a recent sync with iTunes or some other operation have downloaded an update?

Is roaming still enabled?

Re: No network available

seanjkelleher — Fri, 11 Dec 2015 17:28:43 GMT

Hi there no cannot see or connect to 48. Nothing has changed on phone.

Re: No network available

dalyer — Fri, 11 Dec 2015 17:40:09 GMT

Switch off, take the SIM out, gently clean the contacts, reinsert it, switch on, scan for networks.

Any difference?

Can you try the SIM in another unlocked phone?

If you can't get it working then the next step might be to try a replacement SIM.

But you might want to first contact 48 support and see if they can advise at all:

http://www.48months.ie/help#ask-a-48-agent

People have reported this sort of thing happening before but I don't know (a) why it happens and (b) if SIM replacement is the solution.

Part of the problem is that many people here and also 48 support don't always post back to clarify what a specific problem was and what solved it.

It would help others if they did...

Re: No network available

evrana — Thu, 25 Feb 2016 22:13:11 GMT

Thank you, scanning for network is what I was missing. I put a replacement sim in but it was still not working until I read this post and the helpline did not tell me.

Re: No network available

dalyer — Fri, 26 Feb 2016 10:39:13 GMT

Glad it helped.