topic Re: Roaming Internet in Other Help

Roaming Internet

jmaljnr — Sun, 04 May 2014 15:29:39 GMT

Hi,

is there a way to buy an internet add-on for roaming, like we can with texts and calls?

John.

Re: Roaming Internet

dalyer — Sun, 04 May 2014 15:58:32 GMT

You mean for internet access while roaming abroad?

Unfortunately not. 48 don't support data/internet access while roaming abroad at all.

While abroad you need to make do with wifi access wherever available.

Hope this helps.

Re: Roaming Internet

magellan — Mon, 27 Jul 2015 20:31:55 GMT

that sucks 😞

Re: Roaming Internet

derekn123 — Wed, 24 Feb 2016 09:53:27 GMT

I bought 2Gs of extra data for roaming after being directed to it when i clicked the link for roaming add ons! Very misleading! not happy! Want my €6 back

Re: Roaming Internet

dalyer — Wed, 24 Feb 2016 10:00:18 GMT

I don't understand.

Can you clarify exactly where/how you think that you were misled into buying data that would work while roaming abroad?

The add-ons page is here:

http://www.48months.ie/membership-plans#add-ons

The roaming add-ons page is here:

http://www.48months.ie/membership-plans/going-abroad

I can't see where it implies that data will work while roaming abroad.

Quite the opposite in fact:

"Data roaming can be expensive, so we don't support it right now. We recommend you go find a local WiFi hotspot!"

The buy add-ons page is here:

https://www.48months.ie/membershop?cat=addons

Neither does it say that data will work while roaming abroad.

You might want to get onto 48 support if you still think that you were misled and you want a refund.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Roaming Internet

derekn123 — Thu, 25 Feb 2016 12:22:21 GMT

Re: Roaming Internet

dalyer — Thu, 25 Feb 2016 12:42:28 GMT

Sorry - I replied then realised that I made a mistake so deleted it.

I don't see the problem here.

The first link (Buy EU Roaming add-ons) links to the second page but only the EU add-on options are enabled and others such as 1GB Data are disabled so you cannot buy them.

Maybe you can clarify where your problem arose?

Re: Roaming Internet

tarmonator — Wed, 02 Nov 2016 11:21:09 GMT

Same happened me.

Re: Roaming Internet

dalyer — Wed, 02 Nov 2016 12:29:21 GMT

@tarmonator wrote:
Same happened me.

What do you mean?

Same what?

Re: Roaming Internet

dalyer — Thu, 03 Nov 2016 13:44:33 GMT

Any update?

Re: Roaming Internet

hammerhead — Fri, 10 Mar 2017 22:36:32 GMT

@dalyer wrote:
I don't understand.
Can you clarify exactly where/how you think that you were misled into buying data that would work while roaming abroad?

The add-ons page is here:

http://www.48months.ie/membership-plans#add-ons

The roaming add-ons page is here:

http://www.48months.ie/membership-plans/going-abroad

I can't see where it implies that data will work while roaming abroad.
Quite the opposite in fact:

"Data roaming can be expensive, so we don't support it right now. We recommend you go find a local WiFi hotspot!"

The buy add-ons page is here:

https://www.48months.ie/membershop?cat=addons

Neither does it say that data will work while roaming abroad.

You might want to get onto 48 support if you still think that you were misled and you want a refund.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

agree with the sender it can be misleadig .thinking we can buy internet add ons abroad.

Re: Roaming Internet

dalyer — Fri, 10 Mar 2017 22:54:42 GMT

Can you clarify what specifically you think is misleading?

Thanks.

Re: Roaming Internet

derekn123 — Sat, 11 Mar 2017 01:40:38 GMT

When the issue was raised if you clicked on the EU roaming add ons link you were directed to the Add ons panel and you could buy 1Gb of Internet. This mislead me to thinking it was for EU roaming when it was just for out of package usage. I just checked there and you cannot do this anymore as the add to cart button is not highlighted

Re: Roaming Internet

dalyer — Sun, 12 Mar 2017 08:53:47 GMT

Thanks.

So it's still unclear what hammerhead is referring to if the original issue that you mention is no longer present.

Re: Roaming Internet

dalyer — Thu, 11 May 2017 11:42:27 GMT

This new announcement is relevant here:

https://community.48months.ie/t5/Most-Popular-Questions/Going-away-Using-48-when-roaming/m-p/44774#M229