topic Re: Top up not valid in Other Help

Top up not valid

tmmd — Tue, 09 Feb 2016 13:02:02 GMT

I bought a €20 top up voucher this morning but when I enter it says it's not a valid code. I tried ringing to enter it and it says it's expired. Can anyone help?

Re: Top up not valid

dalyer — Tue, 09 Feb 2016 13:18:52 GMT

If you're definitely entering the correct details and getting that error then you'll need to get onto 48 support to get it sorted out:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Top up not valid

dalyer — Tue, 09 Feb 2016 20:42:46 GMT

Did that help at all?

Re: Top up not valid

tmmd — Tue, 09 Feb 2016 22:29:30 GMT

Thanks for your reply. I contacted them on Facebook. Turns out the voucher I bought from an omnivend machine this morning expired in Nov 2015! They were very helpful on fb...sorted me out with credit no bother, so it's all sorted. But I won't be buying from that machine again. Thanks for ur help

Re: Top up not valid

dalyer — Tue, 09 Feb 2016 22:53:44 GMT

Glad you got it sorted.

Was there anything obvious on the voucher to say that it expired last year?!?

That's bizarre that Omnivend sold such an out of date voucher.

You'd imagine that they'd get/generate the required codes on demand and ensure that vouchers sold were valid until some later expiry date....

Re: Top up not valid

tmmd — Tue, 09 Feb 2016 23:14:06 GMT

It is bizarre! Today's date was on it, and time I bought it... but when they checked the serial code they said it expired last year.. 😏