topic Re: double pay? in Other Help

double pay?

luke_costello2 — Mon, 04 Jan 2016 08:20:39 GMT

48 is after taking two months payment in one go but only gave me 1 months membership I paid 40 euro for 1 months Don membership

dalyer — Mon, 04 Jan 2016 10:12:56 GMT

Are you sure that you didn't mistakenly buy 2 memberships one of which starts now and the other of which stacks until the first one expires?

What does your My History page say about recent payments/purchases?

What does your online account page say about your current membership type and expiry date?

Does it also list a "next" membership?

If necessary contact 48 support for assistance:

Hope this helps.

luke_costello2 — Mon, 04 Jan 2016 10:19:55 GMT

Fix guys thank you

dalyer — Mon, 04 Jan 2016 11:29:29 GMT

What was the problem and the solution?

zoetallon101 — Tue, 05 Jan 2016 23:57:58 GMT

Iv been charged double top up and also every time I topped up 1g add on I got charged twice ?

dalyer — Wed, 06 Jan 2016 00:20:07 GMT

You should check the issues that I mentioned in my replies above and if things still don't make sense you should contact 48 support for assistance:

Hope this helps.

zoetallon101 — Wed, 06 Jan 2016 00:24:06 GMT

My history only shows the one payment but I was charged double on my card! Thanks

dalyer — Wed, 06 Jan 2016 00:25:02 GMT

That's obviously odd/wrong so.

Get onto 48 support to get them to explain and sort it out.

Hope this helps.