topic moving number is taking too long !!! been hours now?? in Other Help

moving number is taking too long !!! been hours now??

Anon — Wed, 24 Jul 2013 17:48:35 GMT

dont know what to do now at this stage

Re: moving number is taking too long !!! been hours now??

dalyer — Wed, 24 Jul 2013 17:52:25 GMT

What does your online account say about your number?

Did you go through the normal porting request process, get tne security code to your old SIM/number, enter it and your old network and bill type etc.?

http://48months.ie/portin

You might need to log a support query to get 48 to look into this if there is some problem with the porting process.

http://help.48months.ie/requests/new

Hope this helps/

Re: moving number is taking too long !!! been hours now??

Anon — Wed, 24 Jul 2013 18:45:29 GMT

davidk1241 - In my own experience transfers (not just with 48, but all other networks) can often be held up NOT by 48, but by the network you are leaving.

As a departing customer, it is in their interest to slow you down and you are no long much of a priority to them.

What does your online account say about your number? Put in a support request asking them if there is any technical hold up.

Re: moving number is taking too long !!! been hours now??

dalyer — Wed, 24 Jul 2013 18:55:23 GMT

I don't believe that network operators habitually block or slow down the porting process. Sometimes there are legitimate reasons for delays - e.g. incorrect information provided by the customer as part of the porting process, outstanding bills with the "old" operator etc.

In any case ComReg have guidelines/rules and a complaints process for unreasonable porting delays in case that's of any use:

http://www.askcomreg.ie/mobile/can_i_keep_my_mobile_number_when_i_switch_operators.4.166.LE.asp

http://www.askcomreg.ie/mobile/choosing_your_mobile_operator.45.LE.asp#L1048

http://www.askcomreg.ie/about_us/contact_us.26.LE.asp

Hope this helps.

Re: moving number is taking too long !!! been hours now??

Anon — Wed, 24 Jul 2013 18:58:24 GMT

I don't believe that network operators habitually block or slow down the porting process.

Nooo they would never do that .........

Re: moving number is taking too long !!! been hours now??

dalyer — Wed, 24 Jul 2013 19:01:09 GMT

Well do you have any hard evidence that they do?

Re: moving number is taking too long !!! been hours now??

Anon — Wed, 24 Jul 2013 19:31:46 GMT

Well do you have any hard evidence that they do?

Well .. not being in court I don't feel the need to produce same. I am happy to rely on comments relayed to me directly and indirectly by telecom network staff, and my own personal experience.

Re: moving number is taking too long !!! been hours now??

dalyer — Wed, 24 Jul 2013 19:41:01 GMT

Fair enough but I tend to treat anecdotal evidence with caution myself.

Re: moving number is taking too long !!! been hours now??

Anon — Wed, 24 Jul 2013 19:54:06 GMT

Fair enough but I tend to treat anecdotal evidence with caution myself.

I suggest that is self evident. I simply stated it as a possibility to consider and to ask Support. Again, we are not in court, and anecdotal evidence is a perfectly valid basis for being cautious about blaming the obvious.

Re: moving number is taking too long !!! been hours now??

dalyer — Wed, 24 Jul 2013 20:03:56 GMT

Ah just ignore me - I just get pedantic when I'm tired! 🙂