topic Re: Unable to connect to network in Other Help

Unable to connect to network

danielross94 — Thu, 24 Dec 2015 07:17:52 GMT

Hello 48,

2 days ago I purchased 48 membership for the month however I'm still unable to connect to the network. It says that I can make emergency only calls but no matter where I go I cannot pickup any more coverage than that. I've taken the sim out and put it back in again

Re: Unable to connect to network

danielross94 — Thu, 24 Dec 2015 07:22:47 GMT

But doing this does not help.

Also I have been abroad and this was the first time I purchased membership since August so I wonder has that anything to do with it?

Also this was a new sim as I lost my old one, it unlocked fine 3 days ago but could this be a reason for it not connecting to the network?

Would really appreciate your help as I'm unable to make calls or texts until it's resolved.

Cheers!

Re: Unable to connect to network

dalyer — Thu, 24 Dec 2015 11:36:26 GMT

What make and model of phone?

If it's an iPhone then maybe see here:

iPhone abroad issue

Did you order a replacement SIM and not a new SIM (which will be on a new account, number etc.)?

What do you mean that the SIM "unlocked"?

You may need to contact 48 support about this:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Unable to connect to network

dalyer — Fri, 25 Dec 2015 08:58:50 GMT

Any update?