topic Re: Paid twice for my subscription in Other Help

Paid twice for my subscription

xboxpro — Wed, 09 Dec 2015 22:28:31 GMT

Hi guys...just looked at my bank statement and it seems that ive paid twice for my subscription and it also shows in my history.My end date is the 4th of january so im wondering will i get the extra month added when my existing sub runs out in jan......or will i get a refund?
Thanks

Re: Paid twice for my subscription

dalyer — Thu, 10 Dec 2015 10:21:48 GMT

Perhaps you simply inadvertently bought two memberships one of which will stack to kick in when the first one has expired?

How does the "double" payment/purchase appear on your My History page?

http://www.48months.ie/my-48/my-history

What does your main account page show for current membership and expiry date and (if applicable) next membership and start date?

https://www.48months.ie/my-48

If necessary contact 48 support for an explanation:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Paid twice for my subscription

dalyer — Fri, 11 Dec 2015 11:54:17 GMT

Did that help at all?