topic Re: Membership being renewed too ea in Other Help

Membership being renewed too early.

dokgolf — Mon, 07 Dec 2015 20:26:55 GMT

Hi all, I'm having a problem with my membership, in particular the data allowance, being renewed too early. I was dealing with 48 customer service , Ben, on Saturday, via the live chat option. I told him that my membership, ( info obtained from the mobile data usage setting on my phone), was renewed on December 5th at 09:45am, INSTEAD OF, 11:59pm as per 48's renewal text message. He told me that it was a fault in the system and that according to his systems (both of them), that my plan wasn't due to renew until the aforementioned 11:59pm. He suggested that my membership would update itself correctly last night ( again at the aforementioned time of 11:59 ). IT DIDN'T! As I said to Ben, if I was a little more cynical in my nature, I might think that 48 were deliberately shaving off time from the membership plans in order to increase profits???? I have since been in touch with Conor (twice) via email, who kindly asked me to produce proof of the above, even though I haven't asked for any reimbursement, just that the situation be sorted. Has anyone else noticed something similar? Dok

Re: Membership being renewed too ea

dalyer — Mon, 07 Dec 2015 21:50:45 GMT

I've never seen a membership renew at any time other than midnight.
I don't understand what you mean by this:

> info obtained from the mobile data usage setting on my phone

I don't understand how something on your phone can tell you when your 48 membership has updated/renewed?

Re: Membership being renewed too ea

dokgolf — Mon, 07 Dec 2015 22:19:48 GMT

The mobile data setting on my phone tells me how much data has been used during the duration of my plan/membership. In my case, it is from Dec5 to Jan 4. At 09:30 last Saturday morning, I had used 344MB for the period up until that point. At approx 09:45, I noticed that the amount of data had reset and the next billing period was showing, even though the membership/plan wasn't due to expire until 23:59 that night.

Re: Membership being renewed too ea

dokgolf — Mon, 07 Dec 2015 22:23:34 GMT

I'm not looking for any kind of reimbursement, just want to ensure it doesn't happen again. I'm not ruling out something local being the problem. We had several power cuts the previous day, for example. The manner and tone of the email, left me feeling like an accused criminal frankly

Re: Membership being renewed too ea

dalyer — Mon, 07 Dec 2015 22:29:19 GMT

> At approx 09:45, I noticed that the amount of data had reset and the next billing period was showing

But surely the mobile data setting on your phone is a local thing and nothing to do with your 48 account and how/when your membership is renewed?
I.e. there's no way that it can sync up with what actually happens with your 48 account/membership?
Many phones/OSs have such data monitors and can be configured to reset the data allowance on a particular date but it has nothing to do with the carrier book/prepay/membership allowances.

Re: Membership being renewed too ea

dalyer — Mon, 07 Dec 2015 22:29:58 GMT

"Bill" not "book".

Re: Membership being renewed too ea

dalyer — Mon, 07 Dec 2015 22:35:16 GMT

For example some versions of Android have a data usage monitor in system settings:

http://www.tomsguide.com/us/monitor-data-usage-android,news-21226.html

But this is a local thing and nothing to do with your actual carrier plan per se.

I suspect that you may have misunderstood what this does and how it works and assumed that it resetting the data allowance reflected your membership renewal.
If so then that is not what happens.

Hope this helps.

Re: Membership being renewed too ea

dokgolf — Mon, 07 Dec 2015 22:39:49 GMT

That's what I thought but how then, if it isn't tied into 48 somehow, that the dates of the membership billing period are showing? Would it just be coincidence? If so, why couldn't Ben and Conor advise same and not leave me feeling like a thief? Apologies, but technology savvy I'm not.

Re: Membership being renewed too ea

dokgolf — Mon, 07 Dec 2015 22:42:56 GMT

Sorry, you replied while I was typing. That certainly makes sense. I shall reply to customer service re same and thank them for their time but not necessarily their attitude. Thanks so much for your help.

Re: Membership being renewed too ea

dalyer — Mon, 07 Dec 2015 22:44:00 GMT

The Android data usage thing is definitely not linked to 48 or any other carrier. It's just monitors data usage locally. And the dates for resetting the data allowance are a local issue. Obviously it makes sense to configure these to align with your carrier plan (e.g. 48 membership renewal) but just because Android says your data allowance has been reset doesn't necessarily mean that your 48 membership has been renewed. The two things are totally separate. The only way to know what your actual data allowance/usage/renewal date is is to look at your online 48 account. Hope this helps.

Re: Membership being renewed too ea

dalyer — Mon, 07 Dec 2015 22:44:58 GMT

What was wrong with support's "attitude"? Seems to me that they were simply doing what I did above and trying to tease the issue out, understand what was going on and why you were confused?

Re: Membership being renewed too ea

dokgolf — Mon, 07 Dec 2015 22:54:58 GMT

What you are saying is entirely logical. I feel like a cretin now lol. I never manually set the date parameters on my mobile data usage on my phone, nor can I find anywhere where I can do this. I'm wondering now if it automatically sets up a monthly usage cycle from the first time I turned on my mobile data ( only have phone 2 months). Thanks once again. I don't know if you are affiliated with 48 but they could certainly learn a lot from you.

Re: Membership being renewed too ea

dalyer — Mon, 07 Dec 2015 23:03:00 GMT

This explains how to configure the Android built-in Data Usage settings including data limit, warning level, dates etc.

http://www.tomsguide.com/us/monitor-data-usage-android,news-21226.html

It makes sense to configure these in line with your membership renewal date, data allowance etc. but the final arbiter on these things will be your 48 online account.

There are also plenty of apps for monitoring data usage but I see no point in using them when Android has a built-in tool to do this.

On the other hand apps may have more features etc.

Hope this helps.

Re: Membership being renewed too ea

dokgolf — Mon, 07 Dec 2015 23:00:32 GMT

Re: support. It was the " Can you provide proof of this " remark that irked me. You managed to figure out in 2 posts what was happening. I'm wondering why they couldn't in 3 days and why a remark such as the one above was entirely necessary? I think we all may have had a bad day at the office 🙂

Re: Membership being renewed too ea

dalyer — Mon, 07 Dec 2015 23:01:57 GMT

@dokgolf wrote:
Re: support. It was the " Can you provide proof of this " remark that irked me.

Seems like a reasonable question to me to be honest.

Re: Membership being renewed too ea

dokgolf — Mon, 07 Dec 2015 23:02:18 GMT

I was looking at your link. I don't have a "data usage cycle" option.

Re: Membership being renewed too ea

dokgolf — Mon, 07 Dec 2015 23:03:21 GMT

Could they not have explained it as you did?

Re: Membership being renewed too ea

dalyer — Mon, 07 Dec 2015 23:04:24 GMT

What version of Android are you using?

System settings > About phone > Android version (or something similar).

Re: Membership being renewed too ea

dalyer — Mon, 07 Dec 2015 23:10:16 GMT

@dokgolf wrote:
I was looking at your link. I don't have a "data usage cycle" option.

Try switching wifi off.

Make sure that data is on.

Then try again and see if you can change the cycle dates.

If you can then do so.

Then reenable wifi.

http://forums.androidcentral.com/samsung-galaxy-note-2/264604-note-2-can-t-change-data-usage-cycle-anymore.html

If that doesn't help then maybe try this:

http://forums.androidcentral.com/samsung-galaxy-note-2/264604-note-2-can-t-change-data-usage-cycle-anymore.html#post2873538

Hope this helps.

Re: Membership being renewed too ea

dokgolf — Mon, 07 Dec 2015 23:09:57 GMT

5.0.2