topic Re: Renew membership on new phone in Other Help

Renew membership on new phone

howard1 — Fri, 20 Nov 2015 12:10:19 GMT

Changed from iPhone 5 to IPhone 6 but can't access app in new phone so can't renew membership

Re: Renew membership on new phone

dalyer — Fri, 20 Nov 2015 13:48:16 GMT

What exactly do you mean you can't access the app on the new phone?

What happens?

Does it run at all?

Does it fail? If so how (e.g. screenshot)?

You can always renew membership online through the website.

Or by text if your credit balance is sufficient to pay for it.

How do I buy stuff by text?

Or you can enable auto renewal of membership:

Automatic membership renewal

Hope this helps.

Re: Renew membership on new phone

howard1 — Fri, 20 Nov 2015 19:40:52 GMT

Yes sorted payment of membership online

Thanks

Michael

ps My app on phone says Oops Unable to login - wrong credentials! - probably need to reload app and assign iphone 6 as phone with app.

Re: Renew membership on new phone

dalyer — Fri, 20 Nov 2015 20:51:16 GMT

I don't use an iPhone so I've no idea how the app works.

Is there somewhere to configure your credentials to use it?

I don't understand the bit about "assigning iPhone 6 as the phone with the app"?

Is that a message from the app or your own comment?

Probably easiest to just ask 48 support how to get the app working on your new phone:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Renew membership on new phone

howard1 — Sun, 22 Nov 2015 23:09:39 GMT

Thanks 4 ur help

Re: Renew membership on new phone

nates — Fri, 04 Dec 2015 13:31:57 GMT

How to enter my membership numbers

Re: Renew membership on new phone

nates — Fri, 04 Dec 2015 13:33:52 GMT

I just bought credit and I don't know how to get membership

Re: Renew membership on new phone

dalyer — Fri, 04 Dec 2015 13:46:51 GMT

You can buy it online and pay for it from your cash credit balance:

Buy membership

Or you can buy it by text:

How do I buy stuff by text?

Also you can set up automatic membership renewal if you have a credit card registered on your account - this is handy if you can afford it and don't want the hassle of remembering to buy membership every month:

Automatic membership renewal

Hope this helps.

Re: Renew membership on new phone

dalyer — Fri, 04 Dec 2015 22:18:42 GMT

Did that help at all?