topic Re: Topping up in Other Help

Topping up

Anon — Sun, 29 Nov 2015 15:06:49 GMT

It won't let me top up using the saved card what do I do?

Re: Topping up

dalyer — Sun, 29 Nov 2015 22:24:01 GMT

What happens?

Any error messages?

Any screenshots?

Has the card by any chance been updated/reissued so that the registered details (e.g. card number, expiry date and/or security code if applicable) need to be changed?

If that's not the problem then you may need to contact 48 support who are back online tomorrow at 8AM.

http://www.48months.ie/help#ask-a-48-agent

In the meantime one option is to topup using a voucher:

How do I top up? Overview of the top-up payment op...

Hope this helps.

Re: Topping up

dalyer — Mon, 30 Nov 2015 10:31:38 GMT

Any update?

Re: Topping up

Anon — Mon, 30 Nov 2015 23:49:25 GMT

No I just saw this now and I'll try the 48 support tommorow the card did change but neither one of them are working it's saying "oops there's a problem with your card"

Re: Topping up

dalyer — Wed, 02 Dec 2015 00:16:21 GMT

You mean a new card was recently issued (same number but different expiry date and verification code)?
Did you try registering that on your account?
Has it been used at all for any other payments yet?
Maybe it needs to be activated before it'll work on 48 or something?
I guess that 48 support should be in a better position to help/advise...

Where can I buy top-up?

RahmaH0834 — Tue, 10 Nov 2020 17:57:08 GMT

Does anyone know where I can buy top-up in Dublin?

Like by any chance could it be sold in Tesco or Three?

Re: Topping up

dalyer — Tue, 10 Nov 2020 18:14:46 GMT

You can only top-up/buy memberships/add-ons online via your My48 account.
Top-up vouchers sold in stores were discontinued at the start of 2020.

Hope this helps.