topic Re: Lost Internet Data Connectivity in Other Help

Lost Internet Data Connectivity

steveslu — Thu, 19 Nov 2015 11:53:50 GMT

Hey,

I have 48 service for a couple weeks, and it's been grand until a couple days ago, when I lost Internet Data Connectivity. Before then it was working fine. Now I don't get any data connection. I've tried re-starting my phone multiple times, removing the SIM card and clean contacts, and turning on and off Mobile Data and Data roaming, all with no luck.

Any suggestions?

-Steve

Re: Lost Internet Data Connectivity

dalyer — Thu, 19 Nov 2015 12:02:59 GMT

Did anything change on your phone - e.g. software update or settings changes?

Are you sure that your internet/APN settings are still correct?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

If that doesn't help then you may need to contact 48 support:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Lost Internet Data Connectivity

dalyer — Thu, 19 Nov 2015 23:27:57 GMT

Any update?

Re: Lost Internet Data Connectivity

annajacob — Fri, 20 Nov 2015 13:21:09 GMT

mobile data not available

Re: Lost Internet Data Connectivity

dalyer — Fri, 20 Nov 2015 13:45:46 GMT

You'll need to post more info that that to get help.

Did it ever work?

If so when did it stop working?

Are your settings correct:

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

If necessary contact 48 support for more assistance:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Lost Internet Data Connectivity

steveslu — Sat, 21 Nov 2015 00:10:32 GMT

Yeah, I ended up re-installing my original browser config msg from when I joined 48 and that seemed to take care of it.

Thanks for the help

Steve

Re: Lost Internet Data Connectivity

dalyer — Sat, 21 Nov 2015 09:17:34 GMT

So I guess that the settings somehow did get changed or lost?
Glad you got it sorted.

Re: Lost Internet Data Connectivity

steveslu — Sat, 21 Nov 2015 16:20:39 GMT

Yeah, not sure, I didn't go to any foreign lands and don't think I changed anything manually, but you never know. My phone has a mind of it's own anyways.

Thanks

Re: Lost Internet Data Connectivity

dalyer — Sun, 22 Nov 2015 12:56:50 GMT

Is it a Samsung Galaxy phone by any chance?
They seem to have an annoying habit of spontaneously losing settings from time to time for some reason.