topic Re: cant make calls in Other Help

cant make calls

Anon — Mon, 22 Jul 2013 21:31:50 GMT

tried making calls and it says call barred..and got an email from 48 saying i have been suspended from 48..please can i get my suspension lifted

Re: cant make calls

dalyer — Mon, 22 Jul 2013 22:07:19 GMT

Sounds like you were suspended for breaching the fair usage limits.

http://48months.ie/boiler-plate/terms#18

In that case you have to wait until your current monthly membership expires before logging a support query to ask 48 to lift the suspension so that you can use services under a new membership.

http://help.48months.ie/requests/new

Note that if you breach the fair usage limits a second time then they may ban you for good from 48.

Hope this helps.

Re: cant make calls

bouncie2 — Sat, 31 Aug 2013 01:55:24 GMT

Hi 48,

It keeps comng up on my phone that my calls are Barred. I have seen from this reply you gave to somone else that I have probably been barred but that I can ask for the Barr to be lifted . As my membership has Just run out and I Just paid for my new/this months membership now. I don't know why i was Barred but I presume for over usage of calls, I am guessing this after reading on The forum your replies to others and also I looked at terms and conditions. I had a busy month and Probably unknown to myself overused my calls. I will not let this happen again and certainly did not mean to breach the terms and conditions

I hope you can help and get my calls fixed as soon as possible

Thanks,

Katie

Re: cant make calls

dalyer — Sat, 31 Aug 2013 10:35:01 GMT

If you were barred and have served your time 🙂 then you can just log a support request to ask for the ban to be lifted once you are on a new membership month. Unless it's the second time you were barred in which case it is for good.

http://help.48months.ie/requests/new

Hope this helps.