topic Re: internet settings in Other Help

internet settings

luka6004 — Thu, 05 Nov 2015 07:38:55 GMT

When i update my internet settings they work but when i turn my phone off it doesnt work anymore so i have to redo it

Re: internet settings

dalyer — Thu, 05 Nov 2015 10:13:14 GMT

Does this happen every time that you switch it off and on again?

You seem to be using a Samsung Galaxy phone?

For some reason these have a habit of spontaneously losing their settings but I've never seen an explanation why.

It's not something that the network/48 are doing.

Re: internet settings

dalyer — Thu, 05 Nov 2015 17:35:39 GMT

Any update?

Re: internet settings

luka6004 — Thu, 05 Nov 2015 17:37:02 GMT

It doesnt happen all the time but most of the times it does

Re: internet settings

dalyer — Thu, 05 Nov 2015 17:39:46 GMT

Next time it happens - i.e. internet does not work after switching off and on again - can you check your APN/internet settings and see what they are (if anything)?

And ideally post screenshots?

I'm curious to know if they are getting lost completely or are being changed somehow?

How often do you reckon it happens?

Every time your power off/on?

Every other time?

Once every three times?
Etc.?

When it happens are you sure that there hasn't been some other change - e.g. a software update installed over the air or other settings changes?

Re: internet settings

luka6004 — Thu, 05 Nov 2015 17:42:49 GMT

I put my internet apn settings and then in a few days it turned off

Re: internet settings

dalyer — Thu, 05 Nov 2015 17:46:12 GMT

Yes. But my point is when it stops working what are your settings at that point?
Are they changed, blank or something else?
It's not something that 48 are doing so it's almost certainly your phone.
And this issue of Samsung Galaxy phones spontaneously losing settings seems to be common enough if you Google it.

Re: internet settings

luka6004 — Thu, 05 Nov 2015 18:25:53 GMT

Yeah so can you tell me what i can do to stop my settings from changing

Re: internet settings

dalyer — Thu, 05 Nov 2015 18:29:27 GMT

No. It's a Samsung problem that nobody here or elsewhere on the web has managed to fully understand our solve.
I was just trying to see if you/we could perhaps investigate it.