topic Re: No Service in Other Help

No Service

anicairt — Wed, 04 Nov 2015 11:45:05 GMT

Hi, so i just changed my sim a few hours ago, and I still don't have any service. I tried scanning for the 48 or O2 network but neither are appearing, and i have taken out and reinserted the sim as well as restarting the phone. The phone is reading the sim etc but still no luck with regards to network connectivity:/

i know it has only been a few hours since I have changed the sim but the network not appearing in the scan has me a bit worried!

kind regards,

aoife

Re: No Service

dalyer — Wed, 04 Nov 2015 11:53:28 GMT

What networks DO appear when you scan for networks?

Do you have roaming/data roaming enabled?

Are you sure that the SIM is activated?

What do you mean you changed SIM? Did you change from, say, a micro to nano or something like that?

If so are you sure that it's associated with your existing account?

You might need to contact 48 support for more assistance:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: No Service

anicairt — Wed, 04 Nov 2015 12:26:30 GMT

Meteor, Eircom and Vodafone are coming up, but that is it!

and yes, i changed from a micro sim to a nano sim - it said it was activated? when i entered in the code and stuff - i was with 48 before that as well - it wasn't a case of changing network just literally the sim card so i think it should be associated with my account? is there a way i can check that?

my data is enabled.

thanks for the help!

Re: No Service

anicairt — Wed, 04 Nov 2015 12:52:56 GMT

*and 3 mobile comes up too

Re: No Service

dalyer — Wed, 04 Nov 2015 12:57:18 GMT

@anicairt wrote:

Meteor, Eircom and Vodafone are coming up, but that is it!

*and 3 mobile comes up too

OK - that doesn't make sense to me personally so I think you need to contact 48 support:

http://www.48months.ie/help#ask-a-48-agent

It's not an iPhone by any chance?

Re: No Service

anicairt — Wed, 04 Nov 2015 13:02:30 GMT

nope, its an Experia Z3

okay, I'll contact them now.

Thank you very much!

Aoife

Re: No Service

dalyer — Wed, 04 Nov 2015 13:16:48 GMT

Have you tried connecting to Three?

I doubt that it will work but in the past some people who did not see 48 could connect to O2 so might be worth trying...

Re: No Service

watdub — Wed, 04 Nov 2015 20:28:23 GMT

I can't help you exactly but I got a new phone recently and therefore, a new sim. It was before Three bought O2 and things went well for me. Maybe double-check your settings? I always found it a bit fiddly typing in the new settings. Sorry I can't be of more help.

P.S.

@ 48. Three have an awful reputation. I hope you stay separate from them as long as possilbe!

Re: No Service

anicairt — Wed, 04 Nov 2015 20:47:03 GMT

Thank you. It didn't work I'm afraid, but thank you for the info! 🙂

Re: No Service

dalyer — Thu, 05 Nov 2015 10:17:24 GMT

Were 48 support able to help?

Re: No Service

anicairt — Thu, 05 Nov 2015 11:07:33 GMT

Nope, still no service and no closer to a solution

Re: No Service

anicairt — Thu, 05 Nov 2015 11:09:23 GMT

So when I go onto my phone and go to my 48 sim menu it won't let me click on anything - does this mean anything to anyone??:-/

Re: No Service

dalyer — Thu, 05 Nov 2015 11:16:08 GMT

What do you mean by "SIM menu"?

Can you post a screenshot or at least a better description please?

Have you logged a support ticket with 48 support to get them to help?

http://www.48months.ie/help#ask-a-48-agent

Re: No Service

anicairt — Thu, 05 Nov 2015 11:31:02 GMT

Re: No Service

anicairt — Thu, 05 Nov 2015 11:58:35 GMT

Yeah I'll try but atm it's not letting upload a photo - it's like when I go into my main menu of apps etc one is a picture of a sim and entitled 48 sim menu and when you click on it it has a list of options like top up etc but it's not letting click on any of them, like when I do nothing happens and it doesn't link me onto the 48 homepage or anything

Re: No Service

anicairt — Thu, 05 Nov 2015 12:03:13 GMT

This thing!

Re: No Service

dalyer — Thu, 05 Nov 2015 12:05:08 GMT

OK - I know the app that you're talking about now.

Have you tried this - switch off, take the SIM out, gently clean the contacts, re-insert the SIM, switch on, manually scan for networks and connect to 48 if possible then see if things are any better?

If the SIM app is not working properly then I wonder if the SIM is dodgy and maybe needs replacement (again)?

Re: No Service

anicairt — Thu, 05 Nov 2015 12:09:44 GMT

I tried that but 48 is still not coming up at all in my network search 😞

I think ill buy another network sim just to determine whether or not it is the sim or the phone because i don't really know how else I can figure it out! 😕

Re: No Service

dalyer — Thu, 05 Nov 2015 12:29:46 GMT

Do you know that the phone is unlocked for use on any network?

I presume so if it didn't prompt you for a network unlock code.

Re: No Service

anicairt — Thu, 05 Nov 2015 12:44:16 GMT

yep i was assured the phone is unlocked. like it reads the sim etc it is just saying that the sim is getting no network service.