topic Re: No Service in Other Help

No Service

alidunneoxo — Wed, 04 Nov 2015 09:11:26 GMT

I changed from Samsung S4 to 5 yesterday and it's saying no service. Have internet etc but no texts or calls. Any advice please ? Driving me mad thanks in advance

Re: No Service

dalyer — Wed, 04 Nov 2015 09:40:50 GMT

What happens when you manually search for networks?

Can you see and connect to 48?

Are you sure that data/internet access is via carrier data and not wifi?

Have you enabled roaming/data roaming and configured your internet settings?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Re: No Service

alidunneoxo — Wed, 04 Nov 2015 09:58:05 GMT

When I check for network 48 comes up and it's says registered on network but when I go to call it says not on network. I put in all the settings there now it's saying I can't search for networks with my data switched on. Still have no service, and refreshing sim data keeps flashing on the screen ?

Re: No Service

alidunneoxo — Wed, 04 Nov 2015 09:59:52 GMT

I have internet via data now but still can't call or text

Re: No Service

dalyer — Wed, 04 Nov 2015 10:05:33 GMT

Try switching off, taking the SIM out, gently cleaning the contacts, reinserting it, switching on and manually scanning for networks and connecting to 48.

If that still doesn't work then you probably need to contact 48 support:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: No Service

alidunneoxo — Wed, 04 Nov 2015 10:06:46 GMT

Thanks for your help. I've contacted and sent request to 48 agent

Re: No Service

dalyer — Wed, 04 Nov 2015 10:07:17 GMT

Does the SIM still definitely work in the old phone if you still have access to it?

Re: No Service

dalyer — Wed, 04 Nov 2015 10:08:16 GMT

Also what is the exact error message when you try to search for networks with data switched on?

Re: No Service

alidunneoxo — Wed, 04 Nov 2015 10:19:45 GMT

i have Internet through my carrier now but it did say can't search for network while data was on. Sim works in old phone so don't think it's that

Re: No Service

dalyer — Wed, 04 Nov 2015 10:54:27 GMT

What is the exact error message when you cannot search for networks with data enabled?

I've never seen anything like that before with any phone.

Re: No Service

dalyer — Thu, 05 Nov 2015 17:34:36 GMT

Any update?

Did you get this sorted?

Re: No Service

alidunneoxo — Fri, 06 Nov 2015 12:37:38 GMT

Hi still not sorted as yet. The person I bought phone off said it is definitely sim free. I got my new si. From 48 this morning I've put it in new phone and I've put in activation code but it's still saying 48 network not available, not sure what else I should do .

Re: No Service

dalyer — Fri, 06 Nov 2015 12:39:30 GMT

With the new SIM what networks do you see when you do a manual scan?

Do you see O2?

If so can you connect to it?

Do you have a support ticket open with 48 support?

If so then you should follow up on that.

Re: No Service

alidunneoxo — Sun, 08 Nov 2015 22:53:24 GMT

Still have no service,either in new phone or old phone. .when I do network search 3 ,48, meteor and Vodafone come up. I tried a meteor siM and Vodafone sim and both worked but my 48 doesn't . Any suggestions of anything else I can try .

Re: No Service

dalyer — Sun, 08 Nov 2015 23:45:36 GMT

And when you try connecting to 48 it says "no service"?
I think you'll need to contact 48 support and get the them to advise

http://www.48months.ie/help#ask-a-48-agent

Re: No Service

dalyer — Tue, 10 Nov 2015 13:50:43 GMT

Did you get this sorted?

Re: No Service

alidunneoxo — Tue, 10 Nov 2015 13:58:54 GMT

No 48 said nothing they could do, said it was my new phone. So I'm returning the phone tomoro .

Re: No Service

dalyer — Tue, 10 Nov 2015 14:05:13 GMT

Hmmmm - seems odd but unfortunately I can't really offer any further suggestions myself.