topic Re: Activating a replacement sim in Other Help

Activating a replacement sim

alycegrant — Wed, 02 Sep 2015 20:57:30 GMT

Recently I lost my phone. I ordered a sim straight off the website without logging in, and then ordered a replacement sim the next day too, while i was logged in to my account.

One of them arrived today, and I tried to activte it, however, when I use the code, the message "we are unable to register your sim, please contact a 48 agent for more information" comes up. I cant use my phone, and I really need it this week.

Please do you have any suggestions as to what I should be doing?

Re: Activating a replacement sim

dalyer — Wed, 02 Sep 2015 22:25:31 GMT

It's probably not going to be clear which is the new and which is the replacement SIM.

I think you should contact 48 support and they can assist with getting you up and running again.

Contact them here:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Activating a replacement sim

Anon — Thu, 08 Oct 2015 20:01:28 GMT

@alycegrant wrote:
Recently I lost my phone. I ordered a sim straight off the website without logging in, and then ordered a replacement sim the next day too, while i was logged in to my account.
One of them arrived today, and I tried to activte it, however, when I use the code, the message "we are unable to register your sim, please contact a 48 agent for more information" comes up. I cant use my phone, and I really need it this week.
Please do you have any suggestions as to what I should be doing?

I have the same ploblem. How did you solve this, please??

Really busy this weekend and I need my phone! 😞

Re: Activating a replacement sim

dalyer — Thu, 08 Oct 2015 20:22:22 GMT

You probably need to contact 48 support:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Activating a replacement sim

dalyer — Sun, 11 Oct 2015 11:58:40 GMT

Did you get anywhere with this?