topic Re: Sim card is provisioned in Other Help

Sim card is provisioned

Anon — Wed, 16 Sep 2015 15:41:07 GMT

Need sim card re-registered, been away for a year so phone was use, can you fix this please

Number on the sim is

8935311100202477940 R

Re: Sim card is provisioned

dalyer — Wed, 16 Sep 2015 17:06:18 GMT

You need to contact 48 support about this:

http://www.48months.ie/help#ask-a-48-agent

If you were away for much more than a year then your original account may have been deleted and your number reused in which case you will need to start afresh with a new SIM, account, number etc

But only 48 support can clarify for sure what the options are here.

Hope this helps.

Re: Sim card is provisioned

Anon — Thu, 17 Sep 2015 08:20:00 GMT

Hey thanks for the reply, my account is still open just won't pick up reception to buy membership, my number I carried over from Vodafone so they can't reissue it to anyone else, it's not there's to do so.

Re: Sim card is provisioned

dalyer — Thu, 17 Sep 2015 08:58:44 GMT

Did you contact 48 support using the link that I posted?

Only they can sort this out for you.

Hope this helps.

Re: Sim card is provisioned

Anon — Thu, 17 Sep 2015 09:00:48 GMT

I did thank you, they still haven't got back to me.
Thanks for you help

Re: Sim card is provisioned

dalyer — Thu, 17 Sep 2015 09:18:06 GMT

For your info...

Guide on how to get help

How long does it take to get a reply?

The 48 support crew work 7 days a week; from 9am to 9pm Monday to Friday and 10am to 8pm Saturday & Sunday. They'll get back to you within 24 hours. If it is something that has to be looked at by the techie guys, it can take between 3 and 5 working days to get resolved.

Hope this helps.