topic Re: iMessage disabled in Other Help

iMessage disabled

jill_hanlon — Sat, 12 Sep 2015 19:31:07 GMT

My iMessage isn't working with my 48 number idk what happened bc it was working before!

Re: iMessage disabled

dalyer — Sat, 12 Sep 2015 21:17:51 GMT

Did something change on your phone?

E.g. software update, changes to settings, sync with iTunes?

Or were you abroad with it lately?

Is everything else working OK - calls, texts, data?

Perhaps iMessage needs to be reactivated which may require a small amount of cash credit on your account (to cover the 25c cost of the UK SMS that the process automatically sends) and you may need to power off/on, wait a bit and maybe sync with iTunes.

Alternatively contact 48 support for advice:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: iMessage disabled

dalyer — Sun, 13 Sep 2015 11:55:10 GMT

Did that help at all?

Re: iMessage disabled

jill_hanlon — Sun, 13 Sep 2015 11:58:39 GMT

I think iMessage needs to be reactivated again with the 25c,how would I go about doing that?

Re: iMessage disabled

dalyer — Sun, 13 Sep 2015 12:11:59 GMT

Put some cash credit on your account if necessary (the minimum topup is €1).

Top-up

Then I think it depends on what version of iOS you have.

With recent versions I think it just happens spontaneously after a while but I don't know how long or what indication you get when it's done.

With older versions of iOS you may need to sync with iTunes.

Apologies for the vagueness but I haven't used iPhones/iOS for years...

Might be worth powering off and then on again after topping up your credit balance.

Hope this helps.

Re: iMessage disabled

jill_hanlon — Sun, 13 Sep 2015 12:32:41 GMT

Will I have to put credit on my phone so every time this happens?

Re: iMessage disabled

dalyer — Sun, 13 Sep 2015 12:40:38 GMT

You should only have to do this once.
But for some reason sometimes something happens on iPhones that needs this to be activated again.
Not sure why.
Just another example of iPhone hassle unfortunately.
To be honest I can't say for sure that activation IS the problem here and that doing what I suggested definitely will fix things.
Maybe worth contacting 48 support to get their advice before doing anything especially if cash is tight.
Use the link that I posted earlier to contact them.

Hope this helps.

Re: iMessage disabled

jill_hanlon — Sun, 13 Sep 2015 13:01:05 GMT

How do I top up by like €1?

Re: iMessage disabled

dalyer — Sun, 13 Sep 2015 14:53:58 GMT

You just go to the topup page that I linked to earlier and enter €1 to be charged to your card.
Or buy a voucher for €1 and topup with that.

Hope this helps.

Re: iMessage disabled

dalyer — Mon, 14 Sep 2015 11:58:53 GMT

Did you get anywhere with this?

Re: iMessage disabled

jill_hanlon — Sat, 07 Nov 2015 12:29:49 GMT

Yeah sorry I did but I've had to pay €1 four or five times now which I'm not happy with

Re: iMessage disabled

dalyer — Sat, 07 Nov 2015 12:54:38 GMT

That's odd.

iMessage activation should only happen once and just needs a single UK SMS costing 25c that the activation mechanism (online or via iTunes) sends automatically.

Are you sure that you weren't doing a factory reset or restore of your device that might have reset it back to a situation that needed iMessage reactivation costing 25c again?

If not then contact 48 support and they may be able to explain:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: iMessage disabled

dalyer — Wed, 11 Nov 2015 00:28:05 GMT

Did that help at all?

Re: iMessage disabled

jill_hanlon — Sat, 12 Dec 2015 15:47:51 GMT

Sorry yes thank you it did!!

Re: iMessage disabled

dalyer — Sat, 12 Dec 2015 17:27:09 GMT

Did 48 explain why you needed to topup several times to cover the cost of repeated (?) iMessage activations?

Re: iMessage disabled

jill_hanlon — Sat, 12 Dec 2015 19:34:55 GMT

They said it was an issue with Apple

Re: iMessage disabled

dalyer — Sat, 12 Dec 2015 21:00:33 GMT

Yes but you didn't actually pay €3-4 in activation text charges did you?!