topic Re: Add on roaming mins & texts in Other Help

Add on roaming mins & texts

kaylahc — Tue, 08 Sep 2015 16:40:56 GMT

Hi I went on holiday for a week and bought roaming minutes and texts the morning before I left and I had no service the entire time I was on holidays. Absolutely disgusted as I had no contact with anyone at home. How do I get a refund?

Re: Add on roaming mins & texts

dalyer — Tue, 08 Sep 2015 19:19:58 GMT

Looks like you have an iPhone?

If so the almost certainly this was the issue:

iPhone abroad issue

This is an iPhone problem and not a 48 problem.

It affects other networks too (e.g. Tesco).

Contact 48 support if you want to complaing or ask for a refund but I don't know if that's likely to happen (I don't work for 48 so don't know):

http://www.48months.ie/help#ask-a-48-agent

Remember that the EU roaming add-ons also only work in the EU.

A few people have bought them before while roaming in non EU countries and complained when they did not work.

Hope this helps.

Re: Add on roaming mins & texts

dalyer — Fri, 11 Sep 2015 23:11:56 GMT

Did that help at all?