topic Re: Can't connect to the internet in Other Help

Can't connect to the internet

ilse — Thu, 03 Sep 2015 14:10:36 GMT

Hi, I have a samsung galaxy ace and my internet has suddenly stopped working on my phone, have checked all the of the following...

My membership is in date
Have the correct internet setings
Have data roaming switched on
Don't have any internet signal

I've been with 48 months for a while and never had any problem previously, I did just do a clean up of my phone to try create extra space so am wondering if I deleted something by accident...any ideas???

Re: Can't connect to the internet

dalyer — Fri, 04 Sep 2015 09:01:37 GMT

Are you absolutely sure that your settings are still correct?

I would recommend deleting any APN(s) that you have and starting again.

Follow the instructions here:

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

What exactly did you delete from your phone during the cleanup?

If all else fails then you may need to contact 48 support directly:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Can't connect to the internet

dalyer — Sat, 05 Sep 2015 09:30:01 GMT

Did that help at all?