topic Re: Add ons in Other Help

Add ons

Anon — Wed, 26 Aug 2015 21:57:04 GMT

i bought two €3 add ons of data 5 hours ago and still haven't received them and have been charged the €6...!!

Re: Add ons

dalyer — Thu, 27 Aug 2015 08:59:55 GMT

What does your online account say about your current internet/data allowance balance?

https://www.48months.ie/my-48

What does your My History page say about recent payments/purchases?

http://www.48months.ie/my-48/my-history

Are you sure that your internet/APN settings are correct for the add-ons to work?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Aer you sure that you have an active membership as add-ons don't work without one?

If necessary contact 48 support for assistance:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Add ons

Anon — Thu, 27 Aug 2015 11:16:05 GMT

My data balance is 0....zero..! I can send u a pic of the withdrawal from my aib account. Can you please try and reimburse me or else put through the 2GB of data. Thanks.

Re: Add ons

dalyer — Thu, 27 Aug 2015 13:26:31 GMT

You need to contact 48 support about this:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Add ons

Anon — Fri, 28 Aug 2015 06:44:24 GMT

No it doesn't help in the slightest. Just brings me back to the same place. il take the pinch...!

Re: Add ons

dalyer — Fri, 28 Aug 2015 07:38:32 GMT

I don't understand what you mean.
Did you log a support query to ask 48 support for assistance?
That's probably the only way that you will get this sorted.