topic Re: Phone service in Other Help

Phone service

shannid — Fri, 07 Aug 2015 16:56:25 GMT

I havent been able to get phone service for the past 3 days and I am unaware as to why... Any help would be great:)

Re: Phone service

dalyer — Fri, 07 Aug 2015 17:11:08 GMT

You mean no signal at all or you get a signal but you cannot make/receive calls, send/receive texts etc.?

What happens when you manually scan for networks?

Can you see and connect to 48?

Any errors?

Have you tried switching off, taking the SIM out, GENTLY cleaning the SIM contacts, reinserting it and powering on again?
And then manually scanning for networks and connecting to 48?

Did anything change on your phone recently - e.g. software update, sync with iTunes (if it's an iPhone), settings changes?

Is data roaming enabled?

What does your online account say about your membership status, expiry date and allowance balances?

Hope this helps.

Re: Phone service

dalyer — Sat, 08 Aug 2015 08:53:33 GMT

Did that help at all?

Re: Phone service

tamonion — Sun, 09 Aug 2015 21:30:34 GMT

I have this problem too and tried all of those solutions but none of them have worked. Is there any other way to solve it?

Re: Phone service

dalyer — Sun, 09 Aug 2015 21:48:49 GMT

Contact 48 support

http://help.48months.ie/requests/new

Hope this helps.

Re: Phone service

dalyer — Tue, 11 Aug 2015 05:22:19 GMT

Did that help at all?

Re: Phone service

tamonion — Tue, 11 Aug 2015 11:56:06 GMT

Yes that helped. Thank you!

Re: Phone service

dalyer — Tue, 11 Aug 2015 11:59:10 GMT

What was the problem/solution?

It may help others in the same situation.

Re: Phone service

tamonion — Tue, 11 Aug 2015 12:08:20 GMT

They said at first that it was a coverage problem in my area but then I mentioned that I couldn't get coverage when I was away (within the country) so they just switched my SIMs since I already had a spare one in the house. I have them the number of the new one and that was it. I think it was a problem with the SIM card itself but they didn't say

Re: Phone service

dalyer — Tue, 11 Aug 2015 12:12:18 GMT

Ok - thanks for the update.