topic Re: Missing credit in Other Help

Missing credit

niallt95 — Sun, 09 Aug 2015 22:20:28 GMT

Recently I bought credit and didn't have a chance to put it in, 3 days later I tried to put it in and it said it has already been used is there anyway to check what number has used it??

Re: Missing credit

dalyer — Mon, 10 Aug 2015 08:25:58 GMT

You mean you topped up your cash credit balance, didn't buy any membership/add-ons with it and then later went to look and it had been used up?

That could easily happen if you use certain services such as MMS (30c per message), calls to certain "special" landline numbers (e.g. 1850, 1890 etc.), international calls etc.

http://www.48months.ie/membership-plans/other-call-charges

http://www.48months.ie/membership-plans/international-calls

Did you use any of these?

If necessary you can contact 48 support and ask them for a list of paid services that you used recently.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Missing credit

dalyer — Tue, 11 Aug 2015 05:23:56 GMT

Did that help at all?

Re: Missing credit

niallt95 — Tue, 11 Aug 2015 08:34:00 GMT

My problem is I never got to put the credit into my phone when I tried putting it in it had said the voucher had already been used I want to see who used it?

Re: Missing credit

dalyer — Tue, 11 Aug 2015 08:38:46 GMT

OK if you definitely entered the voucher code correctly then you'll need to contact 48 support for advice on this.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Missing credit

niallt95 — Tue, 11 Aug 2015 08:39:17 GMT

Thanks