topic Re: Iphone problem in Other Help

Iphone problem

Anon — Sun, 09 Aug 2015 09:43:29 GMT

Hi I am away in Portugal at the moment and I have no connectivity and cannot make or receive calls and texts. At the top it says searching but it isn't connecting at all.

I spent money on my membership and topped up on abroad minutes and texts so it's very frustrating that I cannt use my phone.

Please advise me what to do.

With best regards,

Eimear Carroll

Re: Iphone problem

dalyer — Sun, 09 Aug 2015 10:27:53 GMT

See here

http://community.48months.ie/t5/Phones/my-phone-work-in-portugal/m-p/36755#U36755

Hope this helps.

Re: Iphone problem

dalyer — Mon, 10 Aug 2015 08:39:51 GMT

Did that help at all?

Re: Iphone problem

Anon — Mon, 10 Aug 2015 08:52:39 GMT

Hi thanks so much! Unfortunately not. When I go to settings at home j have phone settings but here I just have mobile settings and no phone settings. It's odd!

Re: Iphone problem

dalyer — Mon, 10 Aug 2015 10:06:27 GMT

You have to keep trying.

It only appears when the phone briefly gets a connection to the local network.

When it does appear you can change it.

Toggling airplane mode on/off and then quickly trying may help as the phone may get the required connection briefly.

It's a problem with iPhones unfortunately and lots of people have been hit by it on 48 and other networks when roaming.

Hope this helps.

Re: Iphone problem

dalyer — Tue, 11 Aug 2015 05:24:55 GMT

Did that help at all?
If not then what did you try?
Did you keep trying to get the relevant option?

Re: Iphone problem

Anon — Tue, 11 Aug 2015 08:26:03 GMT

Thank you so much everyone! No success yet. Going to try and update to the newest IOS and that may help. Will let you know how I get on

Re: Iphone problem

dalyer — Tue, 11 Aug 2015 08:37:18 GMT

You shouldn't need to update.
You should just keep trying to get the relevant option.
Try toggling airplane mode on and then off and the try to catch the option as the phone briefly gets a network connection.
Unfortunately this is a very common problem with iPhone roaming and not just on 48.
If the settings are not changed before traveling they can be difficult to change once abroad.
E.g. see this Tesco Mobile FAQ too...

https://www.tescomobile.ie/support/question.aspx?id=135

Hope this helps.

Re: Iphone problem

dalyer — Wed, 12 Aug 2015 09:07:39 GMT

Did that help at all?