topic Re: Internet and coverage in Other Help

Internet and coverage

cunny__mark1 — Tue, 04 Aug 2015 13:59:37 GMT

I have been with 48 for over two years now and never had problems with signal or internet up until last week when renewing my guido membership.
I can't have a proper phone conversation or check the internet keeps saying "no internet connection" even though I have 1Gig of internet left.
I am thinking of switching network if this problem cannot be resolved.

Re: Internet and coverage

dalyer — Tue, 04 Aug 2015 14:05:59 GMT

Did anything change on your phone before you started experiencing these problems?

E.g. software update, settings changes etc.?

Are your internet settings correct:

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Are you saying that both internet/data access AND normal voice calls are affected?

Where are you located?

You might also want to flag this with 48 support to see if they can advise.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Internet and coverage

cunny__mark1 — Tue, 04 Aug 2015 15:28:29 GMT

Both are affected, have to use wifi to ring someone through whatsapp!
Thanks for the help.

Re: Internet and coverage

dalyer — Tue, 04 Aug 2015 17:09:51 GMT

OK - did you contact 48 support so?