topic Re: Please help me in Other Help

Please help me

daylepower — Mon, 03 Aug 2015 10:50:44 GMT

I purchased €10 credit and i put it in and my balance changed to €10.80 and as soon as I went to buy my guideo membership it wouldn't go through, so I looked at my balance again and it was only 80c? What can I do? Or what happened please get back to me

Re: Please help me

dalyer — Mon, 03 Aug 2015 11:10:45 GMT

My guess is that you DID manage to buy Guido membership but it has stacked to kick in when your current membership has expired.

A new membership does not start immediately if a current membership still has time left of its monthly period to run.

If you use up current membership allowances then buying a new membership is no use (until the current membership expires) as you don't get the new membership allowances immediately.

In that case you need to buy add-ons to tide you over to the end of the current membership month.

Your online account should clarify:

https://www.48months.ie/my-48

Check what it says about...

Your current membership type and expiry date
Your next membership and start date under Membership Planner (if applicable)

Also check your My History page:

http://www.48months.ie/my-48/my-history

and check what recent payments/topups/purchases are listed there.

Hope this helps.

Re: Please help me

daylepower — Mon, 03 Aug 2015 11:14:34 GMT

Nope it didn't help thanks anyways

Re: Please help me

dalyer — Mon, 03 Aug 2015 11:17:00 GMT

What exactly do your My 48 and My History pages say?

Re: Please help me

daylepower — Mon, 03 Aug 2015 11:21:34 GMT

It just says the last time I topped up but not today's top up

Re: Please help me

dalyer — Mon, 03 Aug 2015 11:22:30 GMT

Which page?

And what exactly does it say?!?

You probably need to contact 48 support at this stage.

Do that here:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Please help me

dalyer — Wed, 05 Aug 2015 17:34:12 GMT

Any update?