topic Re: Where my credit gone in Other Help

Where my credit gone

imii — Sat, 19 Jul 2014 14:36:16 GMT

Hello 48 I already paid for membership but I don't know where is my credit gone? I can't call nobody.

Re: Where my credit gone

dalyer — Sat, 19 Jul 2014 18:19:48 GMT

Is this your first membership or did you have a membership that worked before?

What does your online account say about your membership status, next membership (if any), expiry date, mobile calls/landline calls/text/data allowance balances and cash credit balance?

Hope this helps.

Re: Where my credit gone

cursillo — Thu, 18 Jun 2015 18:22:04 GMT

Topped up but no credit in my phone

Re: Where my credit gone

cursillo — Thu, 18 Jun 2015 18:22:49 GMT

Re: Where my credit gone

dalyer — Thu, 18 Jun 2015 18:41:10 GMT

What did you top up?

Cash credit balance or membership?

What exactly does it say on your online account?

http://www.48months.ie/my-48

Specifically about your current membership and expiry date?

Does the Membership Planner section list a next membership and start date?

What does your My History page say about recent payments/purchases?

http://www.48months.ie/my-48/my-history

Could it be that you have a current membership still in place that expires at some later date and you bought a new membership expecting it to start immediately? If so then that does not happen. The new membership stacks to kick in when the current membership has run its full monthly course. If you have used up current membership allowances and need more to tide you over until the current membership period expires then you need to buy add-ons and not a new membership.

http://www.48months.ie/membership-plans/add-ons

Bear in mind however that if the membership has stacked then you will get the benefit of it having paid for it up front now.

Re: Where my credit gone

dalyer — Fri, 19 Jun 2015 17:56:47 GMT

Did that help at all?

Re: Where my credit gone

coco666 — Sun, 26 Jul 2015 20:29:55 GMT

hi i bought my credit on the 25juoelly . you sent me a sms and said it was sorted . but i have no credit. thanks n

Re: Where my credit gone

dalyer — Sun, 26 Jul 2015 23:13:27 GMT

What does your online account's My History page say about recent payments and purchases?

http://www.48months.ie/my-48/my-history

What do you mean by credit?

Cash credit?

Membership?

Add-ons?

What exactly did the SMS say?

What does your online account say about your membership status, expiry date and membership/add-on allowance balances?

https://www.48months.ie/my-48

Re: Where my credit gone

coco666 — Mon, 27 Jul 2015 00:48:19 GMT

Hi i topped up my phone and i text monthly to 1745. And my credit was 10euro 1cent. And use replied nice one your sorted as use always reply when i top up. Then i tried to make a call and it said i was out of minutes. when i check my phone now it says i only have 1cent on it. My membership says it ends on the 30th of this month.

Re: Where my credit gone

dalyer — Mon, 27 Jul 2015 09:24:40 GMT

If your membership expires on 30th July and you bought a new membership on 25th July then the new membership will have stacked to start on 1st August when your current membership expires.

Your My 48 page should clarify - i.e. the new membership should be listed in the Membership Planner section on the right hand side of the main page of your account.

When you buy a new membership it does not start immediately if you have a current membership in place.

All memberships run their full monthly course.

If you use you membership allowances before the end of the membership month then you need to buy add-ons to tide you over. Buying a new membership will not give you any additional allowances until the current membership expires.

Hope this helps.

Re: Where my credit gone

johnothegent — Sat, 01 Aug 2015 10:37:31 GMT

I,v bought roaming but not on my phone yet

Re: Where my credit gone

dalyer — Sat, 01 Aug 2015 10:52:07 GMT

What does your online account say about any add-ons?

https://www.48months.ie/my-48

What does your My History say about recent payments/purchases?

http://www.48months.ie/my-48/my-history

Are you abroad now?

Hope this helps.

Re: Where my credit gone

dalyer — Sun, 02 Aug 2015 17:41:59 GMT

Did that help at all?

Re: Where my credit gone

giovani — Wed, 09 Sep 2015 12:58:15 GMT

rom 08.22.2015 on 09.22.2015, I filled up my standard 10 euro credit,
08/09/2015 but I have no credit, explain what was going on

Re: Where my credit gone

dalyer — Wed, 09 Sep 2015 13:32:04 GMT

If your current membership doesn't expire until 22nd September then the newly purchased membership will have stacked to kick in then.
If you use up membership allowances before the membership expires then you need to buy add-ons not a new membership.
Also remember that Standard membership no longer comes with unlimited mobile calls - just 300 mins since June.
Guido is better value since for €10 you get the same allowances plus data.

Hope this helps.

Re: Where my credit gone

dalyer — Wed, 09 Sep 2015 21:36:52 GMT

Did that help at all?

Re: Where my credit gone

george115 — Fri, 16 Oct 2015 20:40:05 GMT

MY NAME IS GEORGE MC CANN FROM DUBLIN IRELAND I AM IN THE USA AT THE MOMENT. I JUST TOP UP MY CREDIT BY 30 EUROS ON MY VISA DEPT. IT SAID IT WAS SUSCESSFUL. BUT IT HAS"NT GONE ON TO MY PHONE. WHY?

Re: Where my credit gone

george115 — Fri, 16 Oct 2015 20:41:25 GMT

Re: Where my credit gone

dalyer — Fri, 16 Oct 2015 20:48:10 GMT

What did you top up?

Your cash credit balance?

What does your online account say your cash credit balance is now?

http://www.48months.ie/my-48

Or dial *100# to get it.

What does your online account My History page say about recent payments/purchases?

http://www.48months.ie/my-48/my-history

Hope this helps.

Re: Where my credit gone

Anon — Wed, 06 Jul 2016 16:24:45 GMT

I put 3 gigs add-ons in on top of 1.14 gigs already in (4.14 gigs). I watched a documentary on netflix 1hr 35m approx and my son watched a youtube video this morning 30mins approx. This is absolutely impossible. My credit has being dissappearing way too quickly lately, please look into it or I won't be renewing my membership on the 8th July. Thank you.