topic Re: Wrong top up :( in Other Help

Wrong top up :(

gunthermcbride — Thu, 30 Jul 2015 19:34:18 GMT

I wanted the don but for some reason it only gave me standard with no internet?

Re: Wrong top up :(

dalyer — Thu, 30 Jul 2015 19:43:27 GMT

You must have chosen that so?

If the membership hasn't activated yet then contact 48 support and they may be able to reverse/refund the transaction so you can go again and buy Don properly a second time.

http://www.48months.ie/help#ask-a-48-agent

If it has already activated then you are probably stuck with it for the month.

Your My History page should clarify the details of recent payments/purchases:

http://www.48months.ie/my-48/my-history

Hope this helps.

Re: Wrong top up :(

gunthermcbride — Thu, 30 Jul 2015 19:53:22 GMT

Hi thanks for your reply I put €20 in with a voucher but €10 only went on ?

Re: Wrong top up :(

dalyer — Thu, 30 Jul 2015 20:02:59 GMT

The voucher topup just topped up your cash credit balance.

If you bought membership/add-on then it must have been a separate subsequent step.

As I said your My History page should clarify details of recent payments/topups/purchases.

And your main My 48 page should clarify if the membership has started already or has stacked.

If it has started already then I think you're stuck with it for the month.

If not then you can contact 48 support and ask them to reverse the purchase and then buy Don membership properly this time.

Hope this helps.

Re: Wrong top up :(

gunthermcbride — Thu, 30 Jul 2015 20:08:15 GMT

I can't thank you enough for your help . I definitely put €20 in today in my 48.ie it's telling me I have 1cent ?

Re: Wrong top up :(

dalyer — Thu, 30 Jul 2015 20:54:01 GMT

Once again...
What does your online account say about your current membership type and expiry date?
Does the Membership Planner list a next membership and start date?
What does your My History page say about recent topups/payments/purchases?

Re: Wrong top up :(

dalyer — Fri, 31 Jul 2015 11:01:27 GMT

Any update?