topic Re: "Go to your corner" in Other Help

"Go to your corner"

Anon — Wed, 17 Jul 2013 10:38:42 GMT

I get a message

"Youre not allowed to make this call. Go to your corner"

This happens when trying to dial out to ANY irish number, mobile or landline.

I have a fully paid up subscription until March 2014.

Can't understand this.

I have a ticket open and said I'll have a response in 48 hours. This has been on-going since last Saturday.

Any one got any ideas on how to fix this? Anyone had this issue before?

Re: "Go to your corner"

dalyer — Wed, 17 Jul 2013 10:45:06 GMT

I thought that you could only buy 6 months of membership in advance? Certainly the membership purchase form only allows 6 months to be bought ahead of time.

What does your online account say about your current membership? Any chance you have used up your calls allowances and need to buy an add-on?

Hope this helps.

Re: "Go to your corner"

Anon — Wed, 17 Jul 2013 10:48:57 GMT

Current: Standard
until 11/08/2013 at 11:59pm

Next: Standard
until 11/09/2013 at 11:59pm

Have no membership issues.

I used my landline minutes, but should still be able to make mobile calls & text.

I wouldn't call or text more than the average person so can't understand this.

Can receive calls and texts, and have full coverage. Handset is same one I've been using for last year or so. It's unlocked.

Re: "Go to your corner"

dalyer — Wed, 17 Jul 2013 10:54:58 GMT

Any chance you breached the fair usage limits and got barred for the remainder of your current membership month?

Re: "Go to your corner"

Anon — Wed, 17 Jul 2013 10:57:39 GMT

Nope, the 48 help guys told me the tech guys were looking into it and would be back within 48 hours. But it's been dragging on now.

I make about 10-15mins of calls per day. NEVER send texts. Only have the 10 per month deal, so no internet whatsoever.

My phone is a basic Nokia with no 3G or internet abilities.

Re: "Go to your corner"

dalyer — Wed, 17 Jul 2013 10:59:13 GMT

OK - sorry - I can't suggest anything else so I gues it's in the lap of the 48 support gods...

Re: "Go to your corner"

Anon — Wed, 17 Jul 2013 11:00:55 GMT

Thanks for the help.

Alas I wait. Bit of a disaster seeing as I've paid for so many months in advance and now can't make any calls.

Getting a missed call is a balls altogether, phone rings, I miss the call. Can't ring back. I can't even text the person to say "Can you ring me again".

Re: "Go to your corner"

dalyer — Wed, 17 Jul 2013 11:04:14 GMT

Does "call me" work for you? Probably not if you can't send texts...

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/How-to-send-Call-Me-messages/ta-p/968

Re: "Go to your corner"

dalyer — Wed, 17 Jul 2013 11:07:13 GMT

If you haven't done so already you should try rebooting the phone. Might do no good but won't do any harm...

Seems very odd that outgoing calls/texts would fail like this. If you had a spare new 48 SIM you could ask them to switch you over to it in case it's a SIM problem.

But ultimately you probably need to wait for them to get back to your support query and take it from there...

Hope you get it sorted soon.

Re: "Go to your corner"

Anon — Wed, 17 Jul 2013 11:09:03 GMT

Tried rebooting numerous times.

Tried sim in a different phone. Same problem.

Definitely something on the network side. I can receive calls after all.

Very disappointed 😞

Re: "Go to your corner"

Anon — Wed, 17 Jul 2013 16:53:43 GMT

I think what dalyer mentioned above is a strong possibility.

Re: "Go to your corner"

Anon — Wed, 17 Jul 2013 16:58:32 GMT

Regarding the usage limit?

I use the phone about 10-15mins per day. And I NEVER text.

I only have the original 10er per month deal with no internet and have never purchased an internet add-on.

If i was after breaching usage limits, surely the 48 guys would have just said rather than pass it onto the techie guys?

Re: "Go to your corner"

dalyer — Wed, 17 Jul 2013 19:08:47 GMT

@frankiecarey wrote:
Regarding the usage limit?

I use the phone about 10-15mins per day. And I NEVER text.

I only have the original 10er per month deal with no internet and have never purchased an internet add-on.

If i was after breaching usage limits, surely the 48 guys would have just said rather than pass it onto the techie guys?

Fair usage limits for the old €10 Standard membership are outlined here:

http://48months.ie/boiler-plate/terms#18

Did you get a proper reply from support or just a "holding" reply (e.g. we are looking into it)? If you got the latter then the possibility of having breached the fair usage limit may still exist. However I thought that you got notified by email or text if you breached the limits...

Hope this helps.

Re: "Go to your corner"

Anon — Wed, 17 Jul 2013 19:14:34 GMT

I got a holding email.

Definitely not breaching any of those limits having read them. I'm way off even borderline. Zero texts and 15 mins a day of calls? And those would be to the same 5-10 people.

Have not received any sort of notification prior to this issue.

Re: "Go to your corner"

dalyer — Wed, 17 Jul 2013 19:22:29 GMT

In that case probably not a breach of the fair usage limits as you say. But unfortunately we are guessing otherwise and it needs 48 suppport to clarify and, if necessary, fix the problem...

Re: "Go to your corner"

Anon — Wed, 17 Jul 2013 19:24:17 GMT

That's the worse part. I've had no outbound calls since Friday. It's coming close to a week now.

The "no phone" support is really frustrating in situations like this

Re: "Go to your corner"

dalyer — Wed, 17 Jul 2013 19:58:06 GMT

I agree - that's not good. I can only sympathise because I can't do much else for you. Sorry...

Re: "Go to your corner"

jimmythefish — Wed, 08 Jan 2014 09:12:42 GMT

Wow, I was reading your post and it must have been a traumatic time for you. Did you get sorted eventually? Did they offer PTS counselling?

Re: "Go to your corner"

Anon — Wed, 08 Jan 2014 09:46:22 GMT

Absolutely shocking.

48 fixed it, but I was a week without the use of outbound calls and they couldn't explain what it was.

It happened again since then, and it took them 3/4 days to fix. All the while I had a 6 month membership paid in advance.

They refunded my membership and im back to one month at a time so that I can jump ship when this happens again without being down a load of cash.

Re: "Go to your corner"

suibhne — Sun, 12 Jan 2014 22:29:21 GMT

Hi,

I get exacly the same message everytime i try to call someone!

I also have a nokia with no internet so maybe that has something to do with it?

Did you find a solution?