topic Re: Guido direct debit renewal €14 in Other Help

Guido direct debit renewal €14

mircea — Sat, 13 Jun 2015 11:23:10 GMT

Just got a SMS that my Guido membership will be renewed on Sunday with €14. I opted for €10 direct debit. Will i stop the direct debit, why am i overcharged?

Re: Guido direct debit renewal €14

dalyer — Sat, 13 Jun 2015 15:14:03 GMT

What exactly does the SMS say?

Maybe you have €14 cash credit balance and it's saying that your membership will be renewed by charging €10 from that leaving you with €4?

Guido membership costs €10 so I don't understand why you would be told that you were being charged €14.

Log into your online account - what does it say about your membership type and expiry date and your auto renewal membership type and date?

If necessary contact 48 support about this:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Guido direct debit renewal €14

dalyer — Sat, 13 Jun 2015 16:17:42 GMT

Oh - 48 support got onto me to clarify that the formatting of the renewal text is wrong at the moment and this is the cause of the confusion. It says...

"Your Guido Membership will automatically renew on Sun and EUR14th will be deducted from your card / credit balance. 48. Go Conquer."

But it should say

"Your Guido Membership will automatically renew on Sun 14th and EUR10 will be deducted from your card / credit balance. 48. Go Conquer."

They are working on fixing it.

Hope this helps.

Re: Guido direct debit renewal €14

mircea — Sun, 14 Jun 2015 09:37:45 GMT

Thanks anyway for clarifying the issue.