topic Re: Account in Other Help

Account

brightmeister — Wed, 10 Jun 2015 15:40:55 GMT

Have been trying to purchase a top up on my account but keeps saying there is a problem with
My account.help??

Re: Account

dalyer — Wed, 10 Jun 2015 16:23:18 GMT

What is the exact error message and when exactly does it occur during the purchase process?

You might want to contact 48 support about this:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Account

brightmeister — Wed, 10 Jun 2015 16:33:44 GMT

Just keep saying there is something wrong with my card,but my card is fine

Re: Account

dalyer — Wed, 10 Jun 2015 16:36:49 GMT

Did the card work before for purchases on the internet?

On 48?

Is it still the same card or has it been updated/reussued?

Are the details the same if stored on your account?

Has the Verified by VISA or similar password changed at all?

You probably need to contact 48 (and maybe your bank/card issuer) about this.

In the meantime if you're stuck you can topup your credit balance by voucher and then buy stuff by text:

How do I top up?

How do I buy stuff by text?

Hope this helps.

Re: Account

brightmeister — Wed, 10 Jun 2015 16:38:53 GMT

How do i contact 48,they dont seem to have a phone number?

Re: Account

dc888 — Wed, 10 Jun 2015 16:48:24 GMT

Hi

You can log into your 48 account and use the Help and Support site. You will see a button to "Contact us".

Send us a message and we will investigate for you.

Damian

Re: Account

dalyer — Wed, 10 Jun 2015 17:12:01 GMT

@brightmeister wrote:
How do i contact 48,they dont seem to have a phone number?

I posted the link above!

Here it is again:

http://www.48months.ie/help#ask-a-48-agent