topic Re: No calls or texts after only 1 in Other Help

No calls or texts after only 1 day

paula2002 — Sun, 07 Jul 2013 10:36:30 GMT

I bought a credit for €10 and it only lasted for a day. Can't make any call or text. Just moved to 48, this is very frustrating. I only moved because of d deals u have.

Re: No calls or texts after only 1 day

dalyer — Sun, 07 Jul 2013 12:53:55 GMT

What does your online account say about your membership type, epxiry date and mobile/landline calls, texts, data and credit balances?

Credit is not sufficient to use 48 services - you need membership. Do you mean that you bought the Guido membership for €10? If so then that comes with 100 mobile minutes and if you use them up you need to buy an add-on for more.

http://www.48months.ie/deal

http://www.48months.ie/boiler-plate/price-plan-details

http://www.48months.ie/boiler-plate/add-on-rules

However it comes with unlimited texts (subject to the fair usage limit of 5000) so it's unlikely that you would have run out of them.

Maybe if you can clarify your membership status etc. it would help. In any case you might want to log a support query to get 48 support to look into this for you:

http://help.48months.ie/requests/new

Hope this helps.

Re: No calls or texts after only 1

mooncoinlad — Fri, 05 Jun 2015 13:00:56 GMT

Hi i am on guido plan and yesterday i got message that i had only three minutes mobile left i had credit built up on my phone and text guido and ten euro came off the credit i had built up but i can not make any mobile calls today or yesterday

Re: No calls or texts after only 1

dalyer — Fri, 05 Jun 2015 14:29:01 GMT

If you use up membership allowances before the membership has run its monthly course then you need to buy add-ons.

Buying a new membership will simply stack the new membership to kick in when the current membership has run its full monthly course and expires.

It does not start immediately.

If you check your online account Membership Planner you should see the newly purchased membership stacked to start when your current one expires.

Hope this helps.

Re: No calls or texts after only 1

dalyer — Sat, 06 Jun 2015 09:39:51 GMT

Did that help at all?