topic Re: Roaming add on not working in Other Help

Roaming add on not working

sparklingjewell — Thu, 28 May 2015 14:20:04 GMT

I recently bought 2 lots of 35 roaming texts. 70 texts in total. I was able to send 4 but then it stopped working. I still have a remaining 66 texts but they are failing to send. I have also had credit taken after I bought the add ons leaving me with just over 20 cent balance

Re: Roaming add on not working

dalyer — Thu, 28 May 2015 14:54:36 GMT

What country are you roaming in?

When you buy add-ons the money is taken there and then from your credit balance or card as you pay up front for membership and add-ons.

Edit: I'm just wondering if you are, in fact, still in Ireland and bought the roaming add-ons thinking that you could sent texts to EU numbers from Ireland using them? If so then that is not the case - they are only for sending texts when roaming abroad in the EU away from Ireland. If you managed to send 4 EU texts then they would have cost you at least 25c per text (more if they were very long and used more than a single SMS each) and that might explain why your cash credit balance has reduced? It would also explain why you can't sent another EU text - because you only have 20c and you need at least 25c to send one.

In that case you should still have all 70 EU roaming texts left because none should would have been used up if you are not abroad. You can check this by dialing *100*6# to get your current EU roaming text balance.

Handy short-codes

Hope this helps.

Re: Roaming add on not working

dalyer — Sun, 31 May 2015 09:27:43 GMT

Did that help at all?

Re: Roaming add on not working

sparklingjewell — Sun, 31 May 2015 09:38:30 GMT

Hi. I am in Bosnia Herzegovina. I have 66 texts remaining but they will not send.

Re: Roaming add on not working

dalyer — Sun, 31 May 2015 09:48:44 GMT

Bosnia is not an EU country!

Re: Roaming add on not working

dalyer — Sun, 31 May 2015 09:50:14 GMT

Maybe 4 texts sent when you were near the border with an EU country and picked up their network?

Re: Roaming add on not working

sparklingjewell — Sun, 31 May 2015 09:51:54 GMT

But I don't understand why they won't work now I am abroad

Re: Roaming add on not working

dalyer — Sun, 31 May 2015 09:56:40 GMT

They are EU roaming add-ons so only work when you are on EU country networks. Bosnia is not an EU country. See here:

http://www.48months.ie/membership-plans/going-abroad

Hope this helps.