topic Re: Renewed membership in Other Help

Renewed membership

jamesoc1993 — Sun, 31 May 2015 09:15:26 GMT

I renewed my don membership yesterday yesterday and I never got data! I then purchased data but I still haven't got that GB either. Can you rectify this situation for me?

Re: Renewed membership

dalyer — Sun, 31 May 2015 09:22:45 GMT

What does your online account's membership planet section say about your current membership and its expiry date and, if applicable, your next membership and its start date?

Several people seem to be reporting problems with new memberships not starting immediately and not getting the allowances so maybe there is some technical problem and it's not just the usual timing issue with a new membership stacking until the current one expires?

Might be worth logging a query with 48 support just in case.

Hope this helps.

Re: Renewed membership

jamesoc1993 — Sun, 31 May 2015 09:34:17 GMT

Membership finishes on June 30th, at 11:59 pm. It was supposed to start this morning may 31st.

Re: Renewed membership

dalyer — Sun, 31 May 2015 09:37:57 GMT

OK. Seems to be a problem affecting several people this morning.
You should log a query with 48 support because only they can sort this out.

Hope this helps.

Re: Renewed membership

dalyer — Sun, 31 May 2015 10:52:13 GMT

http://community.48months.ie/t5/Need-Help/Issues-with-membership-s-31-May/m-p/35231#U35231