topic Re: Internet in Other Help

Internet

lauren_coakley98 — Sun, 24 May 2015 11:35:33 GMT

Hi, I bought The Guido membership yesterday which includes 1G of data but unfortunately it's not working, does anyone know why? Lost without my data 😣

Re: Internet

dalyer — Sun, 24 May 2015 11:48:42 GMT

Are your internet settings correct?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Are you sure that your new Guido membership has started already or has it stacked until your current membership expires? In that case if you have used up the current membership data allowance then you need to buy and add-on to tide you over. A new membership doesn't start immediately if the current one still has time left to run.

Dial *100*8# to see what your current internet allowance is.

Hope this helps.

Re: Internet

lauren_coakley98 — Sun, 24 May 2015 12:17:06 GMT

No, that's definitely not the issue as I just joined 48 yesterday. I've installed the settings but nothing's working. I have a Samsung Galaxy Trend Plus.

Re: Internet

dalyer — Sun, 24 May 2015 14:55:34 GMT

Does everything else work onOK - incoming and outgoing calls and texts?
Do your settings match the ones that I linked to above?
If not then change them.
Is data roaming enabled?
If possible post your settings here for review.
Screenshots are best if possible.

Hope this helps.