topic Re: RE; Uncredited phone in Other Help

RE; Uncredited phone

hadiza — Wed, 22 Apr 2015 15:35:12 GMT

Very urgent attention is needed please. I renewed my membership for three months yesterday at the cost 30 euros which is for the standard membership of 10 euro per month.It was paid with the existing debit card registered on your website. The money has been taken out of my account and my phone has not been topped up. I am a carer and this is number my office uses and I can't reply to text messages and phone calls.Please, I'm expecting the quickest solution to my problem. Thanks Omolara.

Re: RE; Uncredited phone

dalyer — Wed, 22 Apr 2015 16:24:36 GMT

Check your My 48 online account page:

https://www.48months.ie/my-48

What does it say about your membership status and expiry date?

What does it say about your current membership allowance balances?

Does it also list any "next" memberships and start date(s)?

What does your My History say about recent payments/purchases?

http://www.48months.ie/my-48/my-history

Remember that if you have a current membership and buy a new one then the new one will only start when the current one has run its full monthly course and has expired. If you use up current membership allowances before the membership month is up then you might need to buy add-ons to tide you over to the end of the current membership month.

Hope this helps.

Re: RE; Uncredited phone

hadiza — Thu, 30 Apr 2015 12:10:39 GMT

Thanks for the explanation, I already know that but it's not the solution to my problem. My membership ran out and I bought another for the next three months and my account status shows 30 euros but my phone is not credited so I can't make any call nor send text messages with my 48 phone. Whereas, the 30 euros has been taken out of my account. Also it is the same registered debit card that I normally use that was used to purchase the membership in question. a quick solution will be very much appreciated. Regards Hadiza.

Re: RE; Uncredited phone

dalyer — Thu, 30 Apr 2015 13:47:37 GMT

@hadiza wrote:
My membership ran out and I bought another for the next three months and my account status shows 30 euros but my phone is not credited

...

Whereas, the 30 euros has been taken out of my account.

I don't understand this.

What account status shows €30?

What exactly does your online account say about your

current membership status and expiry date?
your next membershi(s?) and start date(s?)?
your cash credit balance?

What exactly does your My History page say about recent payments/purchases?

Are you sure that you didn't topup your credit balance but never bought membership with the cash credit?

Dial *100# - what does it return?

Hope this helps.

Re: RE; Uncredited phone

hadiza — Tue, 05 May 2015 16:22:35 GMT

This is highly unbelievable, I can't imagine it is really happening that for two weeks my phone will not be credited after having paid for three consecutive months membership. I have been using go conquer for at least two years now and I think I know the membership is different from the Add ons. Please go back to the messages sent, I mentioned that my membership expired which was the reason for suscribing for the three months that cost me the 30 euros. With all due respect I am sick and tired of checking the replies posted in the comunity. PLS CONVERT THE 30 EUROS TO MY NORMAL STANDARD MEMBERSHIP FOR THREE MONTHS. Hadiza.

Re: RE; Uncredited phone

dalyer — Tue, 05 May 2015 16:50:30 GMT

No offence but you haven't really explained clearly what the problem is and you never replied to my earlier post asking for details that would clarify the situation.

Did you log a support query to ask 48 support about it if checking the community forum is too much hassle for you?

Your most recent post suggests that you have topped up your credit balance by €30?

What do you get when you dial *100#?

If you have €30 cash credit on your account and want to buy three month's worth of membership with this then you text "Standard" to 1745 three times in a row.

If you are with 48 for two years I would be surprised if any of this was unclear to you though.

Hope this helps.

Re: RE; Uncredited phone

hadiza — Tue, 05 May 2015 17:27:32 GMT

Dear Dalyer, I realise you did not understand me. In one of the replies posted that you asked me to check, I was asked of my account status. Anyway, my membership ran out on the 17/4/15. I have also checked *100# and it shows my TopUp account is 30euros. Well, I know I clicked on the standard and it was highligted in pink colour and also tried to find my way around it before I could achieve buying 30 euros. ONE THING I ALSO NOTICED IS THAT I DIDN'T FIND IT EASY WHEN I BOUGHT IT BECAUSE IT TOOK WELL OVER TWO HOUR AND IT IS DUE CHANGES EFFECTED WHICH IS NOW COMPLEX AND DIFFERENT FROM WHAT IT USE TO BE. Hadiza

Re: RE; Uncredited phone

dalyer — Tue, 05 May 2015 17:35:44 GMT

Sorry - I don't really understand most of your post.

But if your cash credit balance is €30 then just text "Standard" without the quotes to 1745 three times to buy three month's worth of Standard membership.

Re: RE; Uncredited phone

hadiza — Tue, 05 May 2015 18:05:56 GMT

Well Dalyer, I have notting against you but unfortunately, somebody has to feel the heat. I expect you to understand. You can't understant the traumer I have gone through. If not for my understanding boss, this singular act could have cost me my job. Also, the fact that I've been with 48 over the years does not make know everything besides experience they say is the best teacher. I don't see myself having any problem with your network so why would I go looking for all the negativities 48 has. Above all, I never expected you to talk as if I should have expected some short comings. This is not expected of a frontier with all the effort you are putting in to support 48 customers. Thanks anyway. Hadiza

Re: RE; Uncredited phone

dalyer — Tue, 05 May 2015 18:14:00 GMT

> somebody has to feel the heat

Well don't direct it at me please - I don't work for 48! I and many others posting here do so voluntarily to try to help you and others. It would help if you posted the info requested at various points. It might help to arrive at a solution to your (still unclear) problem sooner rather than later. Certainly it would be of more assistance than just ranting about things.

> I never expected you to talk as if I should have expected some short comings.

And I never suggested that either.

Anyway - you STILL haven't said if texting "Standard" to 1745 successfully purchases membership for you from your cash credit balance.

Re: RE; Uncredited phone

hadiza — Tue, 05 May 2015 18:38:30 GMT

Dalyer, like I said I have notting against you, you are only doing your job and I'm sorry too if you feel I'm taking it personal. I'm only explaining the way you made me feel. Regarding my explanations I have explained in the best way I can. I think it took long because you people are not physically on ground. Meanwhile, let me try what you told to do I will let know if it works. Hadiza

Re: RE; Uncredited phone

hadiza — Tue, 05 May 2015 18:52:16 GMT

Re: RE; Uncredited phone

hadiza — Tue, 05 May 2015 19:14:49 GMT

Well, you don't have to be insultive, how dear you say I'm ranting. Since what you are doing is voluntary and you are sick and tired of it you could have informed 48 instead of pretending to help and talking to people any how as if you are everyone's boss. Do you expect me to be laughing and pretend everything is ok when it's not? I won't take that pleases respect yourself.

Re: RE; Uncredited phone

dalyer — Tue, 05 May 2015 20:49:34 GMT

WHAT is not working?

Did you try texting "Standard" to 1745 to buy membership?!

All of my posts to date have been attempting to help you but you keep avoiding the questions posed which might clarify matters. Your loss...