topic Re: Roaming ad on ? in Other Help

Roaming ad on ?

joner — Mon, 30 Mar 2015 13:43:19 GMT

Hi.

I'm off to Portugal next week . Is it just a case of purchasing the roaming ad ons and thats it ... or do I have to inform 48 that I am traveling ? .

I have read about how to purchase the ad ons...but it does not answer my question .

Thanks for your time .

Re: Roaming ad on ?

aaroncadden — Mon, 30 Mar 2015 17:09:35 GMT

Yeah im actually in portugal now and iv bought add ons but i cant seem to use the internet or call and text people at home ? Any help

Re: Roaming ad on ?

dalyer — Mon, 30 Mar 2015 18:17:07 GMT

@aaroncadden wrote:
Yeah im actually in portugal now and iv bought add ons but i cant seem to use the internet or call and text people at home ? Any help

You seem to be using an iPhone?

If so then you may need to do this:

http://community.48months.ie/t5/Need-Help/Iphone-6-no-network-when-overseas/m-p/32727#M11081

Hope this helps.

Re: Roaming ad on ?

dalyer — Mon, 30 Mar 2015 18:19:08 GMT

@joner wrote:
Hi.

I'm off to Portugal next week . Is it just a case of purchasing the roaming ad ons and thats it ... or do I have to inform 48 that I am traveling ? .

I have read about how to purchase the ad ons...but it does not answer my question .

Thanks for your time .

You don't have to inform 48.

You need cash credit to pay for incoming and outgoing calls and outgoing texts.

Or else you can buy the EU roaming add-ons which give you certain allowances for these and incoming calls will be free.

As mentioned above if you are using an iPhone you may need to do the step that I linked to.

Hope this helps.

Re: Roaming ad on ?

joner — Mon, 30 Mar 2015 21:10:39 GMT

Thanks for the reply.

I have €3 credit on my phone at the moment ,will this credit start to be used automatically when abroad ? There are 4 of us in the same household going on holiday on 48 network . If we all buy the roaming ad ons ,will we all need cash credit as well ...or just Guido membership ?.

were all on Htc / Sammy phones.

Thanks again for your time.

Re: Roaming ad on ?

dalyer — Mon, 30 Mar 2015 21:50:52 GMT

If you have cash credit and no EU roaming add-ons then the cash credit will be used to pay for outgoing and incoming calls and outgoing texts.See the Standard EU roaming charges here:

http://www.48months.ie/membership-plans/going-abroad

If you buy the EU roaming add-ons then cash credit will not be used as long as you have allowances left under the relevant add-ons. Note that with the EU roaming calls add-on incoming calls are free. See here for what the EU roaming add-ons cost and what they cover:

http://www.48months.ie/membership-plans/going-abroad

You need a membership one way or another but the membership allowances don't cover any services while abroad. You need either cash credit or the EU roaming add-ons to cover these.

Hope this helps.

Re: Roaming ad on ?

joner — Tue, 31 Mar 2015 13:02:36 GMT

Thanks for the crystal clear answer to my questions.

I appreciate your time.

Have a good one.

Re: Roaming ad on ?

dalyer — Tue, 31 Mar 2015 13:19:34 GMT

Glad it helped.

Re: Roaming ad on ?

joner — Thu, 02 Apr 2015 10:21:15 GMT

Hi .

Another quick question...

If 3 of us are on 48 and buy the addons for roaming , can we phone each other on our 48 phones while in Portugal ?

Thanks.

Re: Roaming ad on ?

dalyer — Thu, 02 Apr 2015 11:33:50 GMT

This was never clear to me.

I think you can but you the calls will not be covered by your normal membership and will be taken from your EU roaming calls add-on.

But you might want to check with 48 support to be sure and maybe post the answer back here for the benefit of others?

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Roaming ad on ?

joner — Fri, 03 Apr 2015 10:33:59 GMT

An update.

I just got this super fast response from Emer in 48 support.

Thanks for getting in touch with us about this.

Yes, as long as you have minutes left on your roaming add ons, then you should be able to all contact eachother whilst you're in Portugal.

Hope this helps! "

Great .

Thanks for all the help ppl... I'm off on holiday on monday 😉

Re: Roaming ad on ?

dalyer — Fri, 03 Apr 2015 12:25:41 GMT

Thanks for posting back about that.

I was just never sure if the EU roaming calls minutes were for calls back to Ireland only or for all calls.