topic Re: Problems with my account in Other Help

Problems with my account

dalv10022 — Thu, 26 Feb 2015 12:06:41 GMT

Hello.

On the 27th of January I've purchased a €10 Guido membership. After that, I've moved my old number to my 48 account. After that I've noticed that a different number is showing on my account and that my membership has ran out. When I check my history it shows that I have topped up my account for €10 on the 27/01/15. I still have two days left of my membership but it's saying that it's expired. What could the problem be? Thank you.

Re: Problems with my account

dc888 — Thu, 26 Feb 2015 12:23:32 GMT

Hey Vlad

The problem was your online account did not update with your new number. I've managed to get that done for you now.

So log back in and check and all should be well.

If you need anything else let me know.

Damian

Re: Problems with my account

dalv10022 — Fri, 27 Feb 2015 00:43:09 GMT

Thank you very much for your help. I'm very happy for the fast response and a fast solution to my problem. Everyhing is working now. Thanks again. 🙂