topic Re: No internet and I tried the advice given on the FAQs in Other Help

No internet and I tried the advice given on the FAQs

varanina — Thu, 26 Feb 2015 16:57:04 GMT

I cannot access internet but have internet included in my package.

My data is on and I have tried to follow the instructions in the faq. I have not received a text with a pin number and have tried the liffeytelecom website but that won't work too.

Help please?!

Thank you.

Re: No internet and I tried the advice given on the FAQs

dc888 — Thu, 26 Feb 2015 17:31:13 GMT

Have you tried our settings page https://48months.ie/my-48/my-data-settings?

If you have then what happened when you tried it? Did you see a message saying the settings would be sent via text or was it a list of instructions to follow.

Let me know what happened and also what type of phone you have.

Thanks

Damian

Re: No internet and I tried the advice given on the FAQs

dalyer — Thu, 26 Feb 2015 18:35:30 GMT

The PIN is 1234.

But do you mean that you never receive any configuration message from the online configurator?

The online configurator never worked for me or many others who have posted here.

I would suggest that you configure the settings manually.

See here:

http://community.48months.ie/t5/Need-Help/one-plus-one-mobile-data-settings/m-p/33610#M11885

Hope this helps.

Re: No internet and I tried the advice given on the FAQs

varanina — Thu, 26 Feb 2015 18:43:00 GMT

Hey yeah I tried it and put my brand in (motorrola) then make moto e xt 1023...that is all successful btu the text that I am supposed to receive never gets to me...

Re: No internet and I tried the advice given on the FAQs

varanina — Thu, 26 Feb 2015 18:43:31 GMT

Yeah that's it I never got the configuration message 😞 will try the link thank you!

Re: No internet and I tried the advice given on the FAQs

dalyer — Fri, 27 Feb 2015 16:11:47 GMT

@varanina wrote:
Yeah that's it I never got the configuration message 😞 will try the link thank you!

Any joy?

Re: No internet and I tried the advice given on the FAQs

varanina — Fri, 27 Feb 2015 23:10:56 GMT

Hi,

Thanks for the follow up.

I read the link but not sure what to do with the abbreviation and details given? Where do I put the APN etc?

Thanks,

Nina!

Re: No internet and I tried the advice given on the FAQs

varanina — Fri, 27 Feb 2015 23:11:24 GMT

Not the most tech savvy sorry !

Re: No internet and I tried the advice given on the FAQs

dalyer — Fri, 27 Feb 2015 23:31:29 GMT

Try the steps here first:

http://community.48months.ie/t5/Need-Help/internet-on-my-phone/m-p/31369#M10212

The first one (online configurator) doesn't work for you so skip to the next one (Tweakker APN app from the Google Play Store).

If you need to configure the settings manually then see here:

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/90745

If necessary get somebody more tech savvy to help or contact 48 support for assistance:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.