topic Re: Abroad in Other Help

Abroad

quasi — Sat, 14 Feb 2015 10:18:40 GMT

I was in Dubai last week. I loaded €5 credit before I went. I could not send or receive texts or calls. Now my credit has gone down to €0.36. Where did it go? I have been trying to contack an agent for the last few days but it is impossible. Does anyone know the email address of 48?

Re: Abroad

dalyer — Sat, 14 Feb 2015 18:07:25 GMT

support@48months.zendesk.com

Did you use any services that are charged from your cash credit balance before or after your trip?

Hope this helps.

Re: Abroad

dalyer — Sat, 14 Feb 2015 18:08:13 GMT

Oh and 48 don't support roaming in dubai/uae etc

Re: Abroad

quasi — Sun, 15 Feb 2015 08:28:44 GMT

No.

Re: Abroad

dalyer — Sun, 15 Feb 2015 12:50:54 GMT

Contact 48 support and ask them where your credit went.

Re: Abroad

quasi — Sun, 15 Feb 2015 14:22:29 GMT

How? Everytime I press 'ask an agent' it says 'Sorry! Not possible to log into the support site. Try again later or contact an agent'. They have no contact details anywhere on the website.

Re: Abroad

dalyer — Sun, 15 Feb 2015 14:34:07 GMT

Use the email address that I posted above so.

There's no way to contact 48 support other than using the form or the email address.

Tell them that the form didn't work for your while you're at it as it should work.

Hope this helps.

Re: Abroad

quasi — Sun, 15 Feb 2015 17:09:09 GMT

Ah I see now. After the information on Roaming is a headline 'International calls' and I found UAE in there. I assumed incorrerctly that that meant I could make calls from there as well as to there. I understand now that Europe, USA and Aus and NZ only are covered. I still don't know where my credit went and I have emailed support. Thanks fopr your help.