credit gone???

tjs — Thu, 12 Feb 2015 22:40:26 GMT

I wasn't due for my monthly top up until 23/2/15 but topped up yesterday because most of my internet was used & landline calls were gone so topped up as i normaly do with €20 & text DON TO 1745. I got the txt msg back saying "nice one your sorted" but my monthly plan didnt renew??? Can anyone helpme???

Re: credit gone???

dalyer — Thu, 12 Feb 2015 23:10:13 GMT

Your current membership expires on 23rd Feb (at midnight).

You bought a new membership which has stacked to kick in on the 24th Feb and run until 24th March.

Your online account will clarify these details.

All memberships run for a month.

Buying a new one doesn't prematurely terminate a current one.

If use up membership allowances before the membership month is up then you need to buy an add-on.

If you buy a new membership while a current one has time left to run then the new one will stack to kick in when the current one has run its full monthly course and has expired.

Hope this helps.

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credit gone???

Re: credit gone???