topic Re: Add ons in Other Help

Add ons

danielle999 — Wed, 11 Feb 2015 13:49:06 GMT

I bought an internet add on as my 3G had ran out before my membership , last night my membership ran out and they took my add on with it when it clearly states that the add in won't run out until the end if the month or unless you use it. How do I get back my add on

Re: Add ons

dc888 — Wed, 11 Feb 2015 14:04:30 GMT

Hi Danielle

You always need membership with 48. If you don't have a membership nothing works.

If you buy another membership now your 1GB add on will re-appear. Whatever you had remaining of the 1GB add on will be added to your new membership allowance.

Damian

Re: Add ons

dalyer — Wed, 11 Feb 2015 14:47:05 GMT

FYI

Add-on Rules

"To use an Add-on you must have an active Monthly Membership."

Hope this helps.